Talia Landa
Gaithersburg,MD
Summary
Customer service oriented, always smiling, punctual and honest and hard working go-getter. Thoughtful and highly organized multi-tasker with 3 years of cashier/waitress experience/sales. Able to self motivate, prioritize, and effectively work to complete many tasks calmly under pressure.
Overview
3
3
years of professional experience
Work History
TPT Paraeducator, Special Education
Seqoyah Elementary
Derwood, MD
07.2023 - 01.2024
- Supported classroom teachers in creating a positive learning environment for all students.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Assisted teachers in preparing materials for lessons and activities.
- Maintained focused, inclusive and supportive learning environments.
- Offered students personalized educational, behavioral and emotional support.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 7 to 11.
- Provided additional support during state testing periods including administering tests, monitoring time limits and assisting with accommodations when necessary.
- Communicated affirmatively and promoted positive attitudes with every student.
- Managed class of special education students in absence of lead teacher.
- Improved behavior with modification and positive reinforcement techniques.
- Motivated students using feedback and encouragement.
Server
Dave and Buster
Gaithersburg, MD
07.2022 - 07.2023
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
Administrator
Montgomery County Public Schools
Derwood, MD
02.2023 - 06.2023
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Utilized computer software programs to monitor production data and generate reports as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier/Server
Ledos pizza
Olney, MD
06.2021 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD05-2021
Skills
- Educational Assistance
- Classroom Monitoring
- Educational Support
- Data Collection
- Transition Planning
- Activity Planning
- Lesson Planning
- Emotional Support
- Classroom Management
- Classroom Organization
- Teacher Support
- Customer Service
- Timesheet Processing
- Recordkeeping and File Management
- Document Control
- Goal Setting
- Attention to Detail
- 31 Wpm Typing Speed
- Documentation and Reporting
- Detail Oriented
- Cash Handling
- Merchandise Restocking
- Guest Services
- Positive and Professional
Languages
English
Professional
Spanish
Limited
Timeline
TPT Paraeducator, Special Education
Seqoyah Elementary
07.2023 - 01.2024
Administrator
Montgomery County Public Schools
02.2023 - 06.2023
Server
Dave and Buster
07.2022 - 07.2023
Cashier/Server
Ledos pizza
06.2021 - 07.2022
High School Diploma -
Quince Orchard High School
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