Talianna Furman

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.

• Using mathematical abilities on daily basis to calculate and check figures in all areas payroll and commission analysis
• Complete bi-weekly payroll for company employees, including calculating commissions, holidays, travel expenses, vacation and sick time
• Applying proper codes to invoices, files and receipts to keep records organized and easily searchable
• Evaluating employee expense reports and verified accuracy
• Daily observation of all company accounts, including credit cards, employee expenses and commissions
• Calculating multiple doctor's salaries
• Evaluate consistency and importance of different data against needs to determine optimal courses of action
• Scanning documents and saving data to keep records of essential organizational information
• Correcting and reporting any data entry error to prevent later issues such as duplication or data degradation
• Managing royalties throughout all different Mega Vision locations throughout the State of New York
• Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
• Organized budget documentation and tracked expenses to maintain tight business controls

Assist Optometrists in communicating with patients, deliver outstanding customer skills in the promotion of frames, contacts, and glasses, and serve as a knowledgeable manager when engaging in customer complaints and affairs.

• Traveled to seven offices in New York City to provide services, leadership and customer service
• Worked with customers to refer their diagnostics and complaints to the appropriate destination, within the office and outside of the office
• Remained courteous and calm at all times, even during moments of intense customer displeasure
• Supervised an average of three to eight team members depending on office staffing, providing training and ensuring positive/effective communication with patients
• Trained over twenty technicians in customer service script recitation, conflict resolution and how to operate the machinery
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Interacted with staff on a daily basis at various office locations to provide guidance and answer questions
• Managed and organized functions and oversaw daily operations of office with 30 employees
• Delegated office staff to perform administrative duties and share workloads
• Determined current trends to provide recommendations to management
• Decreased customer wait time in half by effectively increasing efficiency in the office, which resulted in a satisfied customer and an exponential increase in problem solving
• Quickly resolved issues to maintain patient satisfaction and ensure optimal office operations