Summary
Overview
Work History
Education
Skills
Timeline
Generic

TALICIA CAIN

Milwaukee

Summary

Enthusiastic individual with a strong desire to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of customer service and data entry. Motivated to continuously learn, grow, and excel in profession.

Overview

11
11
years of professional experience

Work History

Program Coordinator

Molina Healthcare
11.2022 - Current
  • Maintain up-to-date policies, RAD Guidelines, job aids, and other materials for Family Care, Partnership, Dual Advantage, and SSI program staff in the programs documentation system.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Compiles member charts for DHS submission, as needed.
  • Completes assessments and screenings with members.
  • Site Administrator for creating access to different Health Information Exchange systems.
  • Provides support to department teams, when indicated, with short-term projects and initiatives.


Clerical Specialist

Milwaukee County
11.2017 - 11.2022
  • Followed all company policies and procedures to deliver quality work
  • Maintained current understanding of policy changes, compliance standards and best practices
  • Entered detailed records of inmate charges, bail amounts, holds/detainer, and warrants
  • Assisted with training of other staff members
  • Provide excellent communication with employees, law enforcement, community members, and other government agencies
  • Cash handling
  • Receive phones calls from community members, lawyers, and law enforcement

Income Maintenance Caseworker

State Of Wisconsin
06.2014 - 11.2017
  • Determined if applicants met eligibility for public assistance programs
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records
  • Gathered information via telephone, mail or in person from clients applying for assistance
  • Made referrals to appropriate services
  • Interviewed applicants and explained scope of different available benefits
  • Scheduled appointments with applicants to gather information and explain benefits processes

Education

Associate of Science - Human Services

Waukesha County Technical College
Pewaukee, WI
05.2016

Skills

  • Clerical Support
  • Problem-Solving
  • Self-Motivated
  • Data Entry
  • Flexible and Adaptable
  • Money handling abilities
  • Customer Service Experience
  • Multitasking
  • Microsoft Office, Excel, Outlook, Powerpoint
  • Program scheduling
  • Teamwork

Timeline

Program Coordinator

Molina Healthcare
11.2022 - Current

Clerical Specialist

Milwaukee County
11.2017 - 11.2022

Income Maintenance Caseworker

State Of Wisconsin
06.2014 - 11.2017

Associate of Science - Human Services

Waukesha County Technical College
TALICIA CAIN