Talicia Renee Howard
Alvin
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Manager
Mr, Uno BBQ
01.2022 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Pre-Services Coordinator
TX Oncology
01.2019 - 07.2024
- Answers High volume incoming calls and asks appropriate questions to assess patient's needs
- Schedules new patient appointments with appropriate provider
- Provides patients with appointment details such as time, location, directions, and instructions to patients
- Records call statistics in New Patient Log
- Maintains and updates physician schedules ensuring that patients are scheduled properly
- Works in conjunction with the triage nurses to accommodate scheduling requests
- Working with3 different Doctors Breast specialists, Colon and Rectal, Urology
- Verify insurances and Pre-Authorization for all New Patients for 3 Dr's
- Obtain Referrals
- Quote insurance eligibility and payment to patients
- Improved team productivity by organizing resources and streamlining communication.
- Enhanced team collaboration, facilitating effective meetings and feedback sessions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Coordinator / Supervisor
Texas Courtesy Officers
06.2013 - 12.2019
- Payroll for all employees in company
- Scheduling for employees and coordinating officers at each location
- Maintain documentation opening new contracts obtain permits supplies bills scheduling meeting
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Going into the field working as an active license guard
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Improved overall site safety by coordinating with maintenance teams to address potential hazards promptly.
- Analyzed incident reports to identify trends and implement targeted security improvements accordingly.
Sales Coordinator - Admin Assistant
Cricket Communications
05.2011 - 01.2013
- Monitors11 Cricket Communications Corporate owned stores and the local corporate offices
- Maintain accurate documentation, opening new locations obtain information for permits, supplies, bills, running reports, scheduling meeting, ETC
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Childcare Worker & Therapeutic and Recreation Coordinator
Guardian Angles RTC
07.2010 - 01.2011
- Monitors and maintain budget for resident activities, Maintain accurate documentation, obtain information and interpreting information in terms of resident, Interact directly with resident, Assist in planning and executing group, program and recreational activities, Serve meals to each resident according to menu, Supervise resident at all times, Maintain work environments free of recognized hazards, Provide transportation of all resident for appointment as needed, Schedule daily activities for resident, Make monthly Therapeutic Recreation calendar, Make sure that they have all equipment for schedule recreation, Assist Manager with projects as needed
Education
BS - Rehabilitation Studies, Sociology – Criminal Justices
North Texas University
Denton, TX01.2008
High School - undefined
Hightower High School
Fresno, TX01.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Active listening
- Critical thinking
- Customer relations
- Data entry
- Pricing and shelf labeling
- Maintaining stock levels
Timeline
Manager
Mr, Uno BBQ
01.2022 - 01.2025
Pre-Services Coordinator
TX Oncology
01.2019 - 07.2024
Security Coordinator / Supervisor
Texas Courtesy Officers
06.2013 - 12.2019
Sales Coordinator - Admin Assistant
Cricket Communications
05.2011 - 01.2013
Childcare Worker & Therapeutic and Recreation Coordinator
Guardian Angles RTC
07.2010 - 01.2011
High School - undefined
Hightower High School
BS - Rehabilitation Studies, Sociology – Criminal Justices
North Texas University
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