Taliem Gregg
Philadelphia,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Emergency Roadside Assistant
AAA
01.2023 - Current
- Tow Truck Driver, as well as battery Technician.
- Providing accurate documentation of services rendered, maintaining clear records for billing purposes and future reference if needed.
- Proactive handling sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
- Providing reliable follow-up support after the initial emergency assistance, ensuring that customers were satisfied with the services received.
- Assist with training new hires on company procedures, fostering a collaborative work environment that encouraged professional growth.
Mail Carrier
United States Post Office
01.2021 - 01.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
Vendor Assistant
Woodgrain Distribution
06.2020 - 01.2021
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Evaluated vendor performance through regular reviews, fostering continuous improvement in service delivery.
- Visited customers to stock retail shelves and document inventory levels.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Communicated with store employees to maintain conditions and appearance of retail area.
Department Manager
Wegmans Supermarket
02.2020 - 11.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Field Service Technician
Peloton
08.2019 - 02.2020
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Assistant Manager
Lowes Home Improvement Stores
03.2019 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Wendy's
05.2016 - 05.2019
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
High School Diploma -
Universal Audenried Charter School
06.2016
Skills
- Mechanical expertise
- Data entry proficiency
- Emergency Management
- Customer Service
- Diagnostics and troubleshooting
- Heavy Equipment Operation
- Customer Relations
- Administrative Support
- Staff Training
Timeline
Emergency Roadside Assistant
AAA
01.2023 - Current
Mail Carrier
United States Post Office
01.2021 - 01.2023
Vendor Assistant
Woodgrain Distribution
06.2020 - 01.2021
Department Manager
Wegmans Supermarket
02.2020 - 11.2020
Field Service Technician
Peloton
08.2019 - 02.2020
Assistant Manager
Lowes Home Improvement Stores
03.2019 - 10.2019
Assistant Manager
Wendy's
05.2016 - 05.2019
High School Diploma -
Universal Audenried Charter School
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