Taliha Salinas

I excel in daily tasks that require strong multitasking skills, leveraging my expertise in short-term memory and consecutive interpretation in high-pressure environments such as emergency services, hospitals, clinics, Disney, and legal settings.

Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects..

My time management skills further enhance my productivity. In client services, my dedication and performance led to a promotion. I proficiently manage systems like Cisco Jabber, Salesforce, scheduling portals, and account management.

Currently, I oversee accounts for clients I've previously interpreted for, handling call flow, scheduling, commendations and complaints, and coordinating interpreter schedules while maintaining communication with supervisors.

I completed a small amount of training for three different lines, which allowed me to effectively transfer what I learned into my customer service skills to assist customers with their inquiries. I was able to relate to customers and de-escalate situations efficiently without involving supervisors.

After three months as a temporary employee, I was moved to a permanent account, which was a significant step for me. I gradually improved my soft skills and, within a two-week timeframe, successfully grasped the two lines I was assigned.

I want to summarize my experience at this company, as it has been quite different from previous roles. I truly love working here. Initially, it felt a bit rushed, but I appreciated that experience. Through this company, I have learned a great deal and gained new perspectives. Working in a sensitive call center, we handled challenging calls, but the teamwork and support from supervisors created a well-managed environment. There is little to complain about, as the focus has always been on collective effort, and I truly felt like I did my best alongside my team.

This experience has been valuable in my growth, and I recognize that management and coworkers played a significant role in my development. As of 2024, I continue to work here. I transitioned from a temporary position to a Harte Hanks employee on June 19, 2022, and in February 2023, I was transferred and hired by AWL. Although I have loved this job and thrived in my role, I believe there is still more I can contribute, and I am ready for new opportunities.

I completed a two-week virtual training for roadside assistance and a one-week training for accident management, which prepared me to serve customers all over the United States. During my training, I consistently provided professional, prompt, and empathetic support to customers.

I thrived under pressure and in a fast-paced environment, effectively processing information to assist customers. I managed multiple programs simultaneously, handling both roadside assistance and accident management as required.

In my role as a trained roadside assistance agent, I worked with several recognized insurance companies and top car brands, helping customers in stressful situations by connecting them with local providers such as towing services, mechanics, and occasionally local police.

Additionally, as a trained accident management agent, I supported customers in traumatic situations, ensuring their vehicles were taken care of by local providers such as towing and accident cleanup services, and again, coordinating with local law enforcement when necessary.

Unfortunately, I had to leave the position for maternity leave six weeks ago, and the contract with the client was not renewed. However, I am eager to return to the workforce and ready to thrive once again!

• My duties in my current job are quite extensive and vary depending on the shift. The primary responsibilities revolve around customer service, which includes answering calls, checking in and checking out customers, and dispatching shuttles to the airport. Additionally, I handle several other tasks, including:
  
  - Distributing breakfast and maintaining the breakfast area.
  - Ensuring customers catch their flights on time by coordinating transportation to the airport.
  - Managing housekeeping to ensure that all rooms are serviced and that guests are satisfied.
  - Preparing arrivals for fast check-in by organizing and filing necessary documentation.
  - Making reservations for companies as needed.
  - Overseeing maintenance to ensure that all reserved rooms are fully operational and meet customer expectations.
  - Preparing and stocking food and beverages for breakfast service.
  - Closing out the day by filing all reports and documentation.
  - Utilizing sales techniques to reserve large blocks of rooms, ensuring that we meet all customer needs and preferences.
  
  These tasks require effective multitasking and strong communication skills to maintain a high level of customer satisfaction.

I worked as an assistant to my boss, Samuel Guerra, where I handled various bodywork tasks. My responsibilities included sanding, creating parts with fiberglass, and performing repair jobs. For example, when customizing a hood, I managed everything from cutting and applying fillers to sanding and priming.

In addition to larger projects, I also completed smaller tasks such as replacing shock absorbers, changing spark plugs, removing parts, conducting oil changes, and providing tire air service. Additionally, I greeted customers and translated from Spanish to English to facilitate effective communication.

he is deceased now his wife still has his number and I worked along her side aswell Llumey Guerra.

I was responsible for answering calls and providing customer service. My main duties included receiving and releasing vehicles upon payment, processing payments for auctioned vehicles, and filing the necessary paperwork. I also managed situations involving upset customers. Another important aspect of my role was reporting vehicles using a VTS (Vehicle Tracking System) program. If a vehicle was reported stolen, my responsibility was to gather the police officer's information to file police reports and maintain accurate records.