Talijah Lassiter
Virginia Beach,VA
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
I am an eager worker looking for any opportunity to get my foot in the door of the beautician field as I study to get my license. Equipped with strong interpersonal skills and a deep understanding of beauty products, I aim to provide exceptional customer service and tailored recommendations to enhance clients' experiences. My training in esthetics has instilled a keen knowledge of skincare routines and product benefits, allowing me to connect with clients and address their needs effectively. Eager to contribute to a dynamic team and support the salon's mission of promoting self-care and confidence through beauty.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Cotton On Group
08.2024 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Aerie By American Eagle
1 2020 - 6 2022
- My day-to-day responsibilities typically revolved around providing exceptional customer service
- This involved greeting customers, helping them find products or sizes, offering suggestions or recommendations based on their preferences, and ensuring they had a positive shopping experience
- I was also responsible for maintaining the store's appearance, which included restocking shelves, organizing displays to highlight new arrivals or promotions, and ensuring merchandise was properly tagged and priced
- Additionally, I often assisted with inventory management tasks such as receiving shipments, checking merchandise for quality and quantity, and updating inventory records.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Barista
Starbucks Coffee Company
08.2022 - 07.2024
- During my tenure at Starbucks as a barista, I have honed my customer service skills and developed a personal rapport with our clientele
- My efforts were recognized when I was awarded 'Partner of the Quarter' for FY 2022
- Additionally, I effectively manage multiple tasks and responsibilities in a high-pressure environment
- I possess a talent for upselling products and merchandise by understanding and catering to individual customer preferences
- My daily responsibilities include processing payments, fulfilling orders, and engaging in face-to-face interactions with customers, all of which I perform with diligence and enthusiasm.
Education
Business Management -
Tidewater Community College
Virginia Beach, VA 01.2023 - Current
High school or equivalent -
Tallwood High School
Virginia Beach, VA 09.2019 - 06.2022
Skills
Customer Service
POS System Operation
Team Collaboration
Product Upselling
Visual Merchandising
Inventory Management
Product Knowledge
Organizational Skills
Sales Skill
Cash Handling
Product Sales
Sales Development
Customer Needs Assessment
Time Management
Relationship Building
Goal-Oriented
Excellent people skills
Attention to Detail
Computer Proficiency and Microsoft Office
Initials
TL
Timeline
Sales Associate
Cotton On Group
08.2024 - Current
Business Management -
Tidewater Community College
01.2023 - Current
Barista
Starbucks Coffee Company
08.2022 - 07.2024
High school or equivalent -
Tallwood High School
09.2019 - 06.2022
Sales Associate
Aerie By American Eagle
1 2020 - 6 2022
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