Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Talila Lierman

Neligh,NE

Summary

Adept at customer service and complex problem-solving, I enhanced customer satisfaction and streamlined operations across roles, notably as a Cashier at Dollar General. With a strong work ethic and proficiency in cash handling, I contributed to significant improvements in efficiency and customer service excellence, fostering repeat business and maintaining high cleanliness standards.

Overview

10
10
years of professional experience

Work History

Cashier

Dollar General
10.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Kitchen Aide

Arbor Care Center
03.2022 - 04.2023
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
  • Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
  • Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
  • Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
  • Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
  • Improved customer satisfaction by assisting in timely food delivery during peak hours.
  • Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
  • Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
  • Enhanced kitchen efficiency by organizing and maintaining food storage areas.
  • Participated in staff meetings, contributing valuable insights based on personal experiences within the kitchen environment.
  • Demonstrated versatility within the kitchen, easily adapting to various roles depending on staff needs each shift.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Transported food items from storage areas to kitchen for prepping.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Learned other teammates' work tasks to train as backup.
  • Followed food safety practices and sanitation guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Monitored food temperature, discarding items not stored correctly.
  • Pushed, pulled and transported large loads and objects.
  • Cleaned and maintained work areas, equipment and utensils.
  • Assisted in setting up and breaking down kitchen stations.
  • Trained new staff on food preparation and safety procedures.
  • Maintained high personal grooming standards and uniform presentation.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Lifted and carried heavy materials.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Maintained composure and work quality while under stress.

Front Desk Receptionist

Cobblestone Inn & Suites
08.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Head Cook

Elgin Community Center
01.2019 - 05.2021
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
  • Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Implemented cost-effective measures in the procurement of ingredients, resulting in significant savings without sacrificing quality.
  • Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
  • Evaluated employee performance regularly, providing constructive feedback for improvement.
  • Maintained high standards of food safety and cleanliness, surpassing local health inspections.
  • Created seasonal rotation of dishes, keeping menu fresh and exciting while also highlighting local ingredients.
  • Conducted inventory management to minimize waste, ensuring optimal stock levels were maintained for all kitchen essentials.
  • Improved customer satisfaction with introduction of signature dishes that became customer favorites.
  • Oversaw kitchen equipment maintenance schedule, ensuring all tools and appliances were in top working condition.
  • Assisted with menu development and planning.
  • Participated in food tastings and taste tests.

Cashier

Elgin One Stop
05.2017 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Dollar General
12.2016 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Waitress Trainer

Pizza Hut
05.2016 - 10.2016
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.

Daycare Worker

Kolor Kids
08.2014 - 08.2015
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Meticulously sanitized toys and play equipment.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Education

High School Diploma -

Neligh-Oakdale High School
Neligh, NE
05.2014

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Professionalism and Courtesy
  • Basic Math Competence
  • Issue Resolution
  • Complex Problem-Solving

Accomplishments

  • Trained and mentored 10 employees.

Timeline

Cashier

Dollar General
10.2023 - 07.2024

Kitchen Aide

Arbor Care Center
03.2022 - 04.2023

Front Desk Receptionist

Cobblestone Inn & Suites
08.2021 - 02.2022

Head Cook

Elgin Community Center
01.2019 - 05.2021

Cashier

Elgin One Stop
05.2017 - 12.2018

Cashier

Dollar General
12.2016 - 04.2017

Waitress Trainer

Pizza Hut
05.2016 - 10.2016

Daycare Worker

Kolor Kids
08.2014 - 08.2015

High School Diploma -

Neligh-Oakdale High School

Similar Profiles

CREATE PROFILE
Talila Lierman