Talin Borchert

• Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
• Monitored several dozen security cameras simultaneously, ensuring the park grounds were secure and keeping an eye out for incidents.
• Multi-tasked operations of several radio channels relating to police, fire, medical, security, and other State Fair Park employees alongside incoming 911 and non-emergency phone calls.
• Aided Director in transferring and updating old CAD entries to new database, as well as manually re-formatting most of the entries.
• Operated as a Dispatcher, a Call-Taker or clerical, depending on Department need.

• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Used Tiburon CAD system to track and maintain case incident numbers and logs.
• Received over a hundred 911 and non-emergency calls per day on average, as well as dispatch calls to appropriate agencies and officers on duty.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Worked flexible hours; night, weekend, and holiday shifts.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Read system maps and caller information, and documented details in system.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
• Answered calls from automatic routing system and took basic information from callers.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Recommended products to customers, thoroughly explaining details.

• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Operated POS system to itemize and complete average of a hundred or so customer purchases.