Summary
Overview
Work History
Skills
Languages
Timeline
StoreManager

Talin Gragol

Glendale ,California

Summary

Skilled organizer with the ability to manage daily schedules, multitude of daily tasks, and activities with ease. Diligent worker with strong attention to detail and significant customer service experience gained within fast-paced and challenging environments; confident and diplomatic in interactions with customers and staff at all levels. Proven track record of working collaboratively to meet deadlines and achieve set milestones.

Overview

13
13
years of professional experience

Work History

Store Manager

Starbucks
10.2020 - Current
  • Build my team capabilities to create Starbucks Experience for customers and partners and create meaningful plans to drive results.
  • Has a consistent plan for attracting, sourcing, and hiring partners who demonstrate a passion for service and reflect the diversity of the community.
  • Managing a high volume store with 40 employees.
  • Have a plan in place to achieve established goals and space to adapt to the unexpected.
  • Have meaningful coaching conversations that drive performance.
  • Ensures the right products are in the right place and quantity to grow sales and minimize waste.
  • Equip partners with the right knowledge and skills to achieve excellence.
  • Understand how to achieve top priorities and remove obstacles that are barriers to excellence.

Assistant Store Manager

Starbucks
05.2020 - 10.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Organize weekly plans to ensure we reach our established goals.
  • Responsible for creating schedules in accordance to business needs.
  • Handle food management and store inventory orders to ensure product availability.
  • Interview prospective partners who will fit Starbucks Mission & Values.
  • Work shoulder to shoulder with supervisors while developing their capabilities.
  • Showing up and creating a positive work environment while boosting store morale.

Shift Supervisor

Starbucks
06.2018 - 05.2020
  • Completed store opening and closing procedures and balanced tills.
  • Coach to achieve desired barista performance, identify and use additional resources to measure how our store is delivering customer experience.
  • Responsible for deploying partners in correct places to optimize customer experience.
  • Follow and direct staff in the standards for product merchandising, line display, stocking, and storing of products.
  • Solving problems in the moment using resources provided calmly and confidently.
  • Manage nine partners throughout daily shift.

Barista

Starbucks
08.2017 - 06.2018

Assistant Manager

4PL
01.2014 - 05.2018
  • Courteously answer/return phone calls while providing excellent customer service.
  • Calculate and manage all company invoices along with cash handling,
  • Responsible for filling out all DMV applications according to state codes.
  • Handled all notary transactions through my notary certification.
  • Train all new hires to perform all tasks under company guidelines.

Barista

Starbucks
07.2010 - 11.2013
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Demonstrated excellent customer service and connections.
  • Craft and serve only the highest quality beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Skills

  • Exceptional Customer Service
  • Exceptional Leadership
  • Skilled Multi-Tasker
  • Problem Solver
  • Planning Skills
  • Organizational Skills
  • Staff Supervision & Training

Languages

Armenian
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager

Starbucks
10.2020 - Current

Assistant Store Manager

Starbucks
05.2020 - 10.2020

Shift Supervisor

Starbucks
06.2018 - 05.2020

Barista

Starbucks
08.2017 - 06.2018

Assistant Manager

4PL
01.2014 - 05.2018

Barista

Starbucks
07.2010 - 11.2013

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Talin Gragol