Talina Cabrera
Clovis,CA
Summary
Seasoned healthcare and business management professional with a proven track record at Kaweah Health, adept in patient confidentiality and staff management. Excelled in leading 300+ employees, enhancing patient care, and driving quality improvement projects. Skilled in HIPAA compliance and effective communication, demonstrating a commitment to excellence and operational efficiency.
Overview
18
18
years of professional experience
Work History
Phlebotomist
Clovis community hospital
03.2024 - Current
- Obtain quality laboratory samples to contribute to exceptional quality patient care.
- Maintain great communication with leaders and the team.
- Support the policies and procedures of the Community Medical Center.
- Identified patients using proper procedures prior to specimen collection.
- Educated patients on specimen collection procedures and post-draw care.
- Followed all safety protocols when handling hazardous materials.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Emergency Department Business Service Manager
Kaweah health
12.2022 - 01.2024
- Managed a staff of over 300 employees.
- Finalized department projects, and assisted with ongoing projects for quality improvement.
- Created a positive work environment.
- Established exceptional communication.
- Monitored performance and set achievable goals.
- Monitored service performance metrics to identify areas of improvement.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Implemented quality control measures to uphold company standards.
- Addressed customer questions and concerns regarding products and services.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Maintained records of all customer interactions and transactions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
- Hired and trained service department staff to drive performance.
Phlebotomist
Emmanuel Medical Center
04.2021 - 03.2022
- Obtained quality specimens for excellent patient care.
- Patient identification protocols using AIDET.
- Instruct and train new employees under the direction of the organization's values, mission, and standards.
- Followed all safety protocols when handling hazardous materials.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- .
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Phlebotomist
Dignity Health Medical Center
12.2015 - 04.2021
- Established an excellent phlebotomy technique.
- Achieved a well-rounded understanding of the functions of the Laboratory department.
- Cultivated a deep interest in healthcare.
- Obtained quality laboratory samples for quality patient care.
- Identified patients using proper procedures prior to specimen collection.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Business Office Manager
Master Marine
02.2007 - 07.2015
- Monitored office inventory to maintain supply levels.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted in strategic planning and execution to support overall business objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented procedures to ensure efficient workflow in the office.
Education
Bachelor of Health Science - Leadership and Administration
California State University Stanislaus
CA01.2021
Associate Degree - Psychology
Merced College
Merced, CA01.2020
Phlebotomy Technician Certificate -
Abrams college
Modesto, CA01.2015
Skills
- All Microsoft programs
- Day to Day operation management
- Patient experience
- CDPH/Joint Commission Audit
- Recruitment
- Project Management
- Budget Planning
- Patient confidentiality
- Medical records handling
- EMR recordkeeping
- Patient support
- HIPAA
- Patient assessment
- Data entry
- Health education
- Staff management
- Quality control
- HIPAA compliance
- Communication
- Problem solving
- Quality Control
- Payroll and timekeeping
- Employee attendance management
Affiliations
- Fitness and health wellness
- Sport activities with my kids
- Outdoor hiking
Accomplishments
- Leadership in Healthcare
- Kaizen
- 6 Sigma
- Mentor
References
References available upon request.
Timeline
Phlebotomist
Clovis community hospital
03.2024 - Current
Emergency Department Business Service Manager
Kaweah health
12.2022 - 01.2024
Phlebotomist
Emmanuel Medical Center
04.2021 - 03.2022
Phlebotomist
Dignity Health Medical Center
12.2015 - 04.2021
Business Office Manager
Master Marine
02.2007 - 07.2015
Bachelor of Health Science - Leadership and Administration
California State University Stanislaus
Associate Degree - Psychology
Merced College
Phlebotomy Technician Certificate -
Abrams college
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