Talina Palacios
Edinburg,TX
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
13
13
years of professional experience
Work History
Branch Manager
IBC Bank
Edinburg, TX
05.2014 - Current
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Conducted regular performance reviews for all employees in the branch.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Performed regular audits of financial records in order to ensure accuracy.
- Resolved escalated customer complaints in a timely manner.
- Monitored financial performance of the branch on a monthly basis.
- Managed staff scheduling, hiring and training processes.
- Established and built customer relationships through targeted outreach and initiatives.
Front End Supervisor
Ross Dress for Less
McAllen, TX
11.2011 - 12.2015
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Trained new employees in customer service techniques and store policies.
- Processed returns and exchanges according to company policies.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
Education
High School Diploma -
Economedes High School
Edinburg, TX06-2011
Some College (No Degree) - Business Administration Accounting
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Shift Scheduling
- Customer Service
- Excels in team leadership
- Public Speaking
- Strategic Planning
- Coaching and Mentoring
- Relationship building and management
- Employee Development
- Team Player
- Proficient in MS Office
- Staff Management
Accomplishments
- Leadership Edinburg Class 35
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Branch Manager
IBC Bank
05.2014 - Current
Front End Supervisor
Ross Dress for Less
11.2011 - 12.2015
High School Diploma -
Economedes High School
Some College (No Degree) - Business Administration Accounting
The University of Texas Rio Grande Valley