Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Talina Rivera

New York,NY

Summary

To overall gain experience in any field that will broaden my interest in pursuing a career.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Costumer Service Representative

Hop on Hop Off Tours
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Guest Service Representative

Target
02.2018 - 12.2021
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Authorized sales Representative

Statue cruises
12.2014 - 10.2017
  • Information and directions
  • Yacht tour sales
  • Escort tourist to cruises
  • Information on national monument
  • Make and complete transactions

Cashier

VIM Clothing Store
03.2013 - 10.2014
  • Handle Money Transactions During Purchases
  • Maintain Cleanliness of the store
  • Provide Good Customer Service
  • Organize Clothing

Cashier

D’Agostinos Supermarket
08.2012 - 12.2012
  • Handle Money Transactions During Purchases
  • Made Sure All Unwanted Items Were Put Back
  • Maintain Cleanliness of My Register Area

Hostess/Waitress

El Pollo Rico
06.2009 - 05.2012
  • Answered Telephone calls, Books Parties, and Respond to inquiries about meals
  • Greet Guests and assign them to their tables
  • Present Menus
  • Took Orders and Served their Food/Beverages
  • Prepare Checks that itemize and total meal costs and sale taxes
  • Maintained Cleanliness of Restaurant

Assistant Cook

Vond King Coach Room
01.2008 - 07.2009
  • Handle Money Transactions During Purchases
  • Make Financial Deposits/Withdrawals
  • Stored Food in sealed containers to prevent spoilage
  • Cleaned and Sanitized work area
  • Record Temperatures
  • Serve/Prepare Food and Beverages
  • Provide Good Customer Service

Education

High School Diploma -

Grover Cleveland
New York, NY
06-2007

Skills

  • Proficient in Microsoft Office
  • Culinary Skills
  • Excellent Communication Skills
  • Able to Establish Professional Relationships
  • Good Time Management Skills
  • Basic Accounting Skills
  • Bilingual English/Spanish
  • Sales experience
  • Excellent customer service skill
  • 8 hour security certified
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Costumer Service Representative

Hop on Hop Off Tours
01.2022 - Current

Guest Service Representative

Target
02.2018 - 12.2021

Authorized sales Representative

Statue cruises
12.2014 - 10.2017

Cashier

VIM Clothing Store
03.2013 - 10.2014

Cashier

D’Agostinos Supermarket
08.2012 - 12.2012

Hostess/Waitress

El Pollo Rico
06.2009 - 05.2012

Assistant Cook

Vond King Coach Room
01.2008 - 07.2009

High School Diploma -

Grover Cleveland