Talisa Cranefield
Ellensburg,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
McCauley Family And Cosmetic Dentistry
01.2018 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
Office Manager/Lead Registered Dental Assistant
Happy Teeth Family Dentistry
09.2013 - 10.2018
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Informed patients of detailed plans for dental care.
- Managed escalated patients.
- Maintained supply overhead at 6%
- Knowledgeable with Eagle Soft computer program
- Familiar with CEREC crowns, digital x-rays, 3D and intraoral images.
- Experienced in dental implants, clear aligners and orthodontic retainers.
Education
Dental Assistant Program - Dental Assisting
Pima Medical Institute
Seattle, WA05.2020
Skills
- Deposit Collection
- Policy Implementation
- Coaching and Training
- Dental Impressions
- Credit and Collections
- Monthly Closings
- Excellent Multitasking Abilities
- Customer Relations
- Administrative Oversight
- Workflow Optimization
- Handling Complaints
- Evaluate Performance
- Vendor Liaising
- Meeting Coordination and Support
- Enforce Policies
- Billing and Invoicing
- Staff Training
- Account Reconciliation
- Scheduling
- Client Correspondence
- Business Administration
- Conflict Management
- Organizational Skills
- Strategic Planning
Timeline
Office Manager
McCauley Family And Cosmetic Dentistry
01.2018 - Current
Office Manager/Lead Registered Dental Assistant
Happy Teeth Family Dentistry
09.2013 - 10.2018
Dental Assistant Program - Dental Assisting
Pima Medical Institute
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