Talisa Crow

• Manage 80-100 calls daily to assist insurance members and facilities with transportation requests
• Train new agents on best practices and company policies
• Navigate multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
• Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
• Reduced handle time by quickly identifying customer needs and providing accurate information.
• Assist in training new hires, sharing best practices and contributing to their professional development.
• Maintain up-to-date knowledge of product and service changes.
• Deliver prompt service to prioritize customer needs.

• Deliver superior customer service to retain existing customers and attract future customers.
• Determined customer needs and interests to recommend Service to customers.
• Work independently with minimal supervision.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.

Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

• Managed an average of 80 calls per day

• Managed high call volume- approximately 80-100 calls while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.
• Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
• Opened new accounts and documented personal, demographic, and payment information in system.