Hi, I’m
Talisa Cunningham
Albany,NY
Summary
Resourceful professional with a background in direct sales and customer engagement. Known for maximizing productivity and completing tasks efficiently. Possess specialized skills in persuasive communication, strategic planning, and customer relationship management. Excel in utilizing empathy, active listening, and adaptability to enhance customer interactions and achieve results.
Overview
6
years of professional experience
Work History
Round One Entertainment
Supervisor
06.2024 - 06.2025
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
VerizonLatham, New York
Door-to-Door Sales Representative
02.2024 - 06.2024
Job overview
- Upsold product accessories and warranties to bolster revenues on each sale.
- Developed relationships with key decision makers within target accounts.
- Studied product and industry specs and prices to update signage and complete merchandising activities.
- Set up and displayed sample merchandise at festivals and community events to boost sales.
- Organized marketing materials such as brochures, flyers and pamphlets for distribution.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Increased repeat business through exceptional customer service and communication skills.
- Implemented strategies to increase customer service satisfaction ratings.
SpectrumAlbany , NY
Call Center Representative
12.2022 - 01.2024
Job overview
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Provided high-level customer service, resolving issues promptly.
Children's Place at the PlazaAlbany, NY
Floater Teacher
12.2022 - 01.2024
Job overview
- Float from each classroom helping change, feed and take care of the kids
- Enhanced student performance by incorporating creative teaching methods and personalized lesson plans.
- Supervised free play and other activities to keep children safe.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
Shore Marketing IncAlbany, NY
Customer Service Representative
07.2023 - 12.2023
Job overview
- I went door to door doing customer service, introducing new products and discounts to potential customers and saving them money
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
Trinity Alliance of the Capital RegionAlbany, NY
Front Desk Receptionist
01.2023 - 11.2023
Job overview
- Answer and direct phone calls
- Sign people in and out building
- Being mindful and vigilant of surroundings
- Closing building, shutting off all light and locking all doors
- Provided responsive remote support for users experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations skills throughout interactions.
- Promoted positive customer relations by anticipating guest needs and providing tailored recommendations for local attractions and dining options.
- Delivered superior customer service and handles client requests.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Chipotle Mexican GrillLatham, IL
Grill Cook
02.2022 - 06.2022
Job overview
- I started off as a crew member and within two to three weeks of working hard there, I became a grill cook
- I did quit because the work environment was toxic and it wasn’t good for my health
- Checked freshness and quality of ingredients.
- Verified accurate portioning of food items and garnishes.
- Participated in regular staff meetings, providing valuable insights into improving kitchen productivity and customer satisfaction.
Union Springs AcademyUnion Springs, NY
Teacher Assistant
08.2019 - 06.2021
Job overview
- As a teachers assistant, I worked side by side with the teacher, organizing the room, planning for class and also grading papers
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Days InnAlbany, NY
Hotel Receptionist
06.2020 - 03.2021
Job overview
- I would reserve rooms for our guest, answer phones and provide information for confused guests
- Streamlined internal processes for improved efficiency and better customer service delivery.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
Education
Hudson Valley Community College
College Degree from Nursing
12.2024
Union Springs Academy
High school diploma
06.2021
Skills
- Cashiering
- Cleaning Experience
- Packaging
- Customer service
- Cooking
- Food Preparation
- Food Safety
- Toddler Care
- Early Childhood Education
- Front desk
- Medical terminology
- Sales strategies
- Persuasion techniques
- Goal oriented
- Customer focus
- Customer education
- Sales documentation
- Sales proficiency
- Staff management
- Customer relations
Timeline
Supervisor
Round One Entertainment
06.2024 - 06.2025
Door-to-Door Sales Representative
Verizon
02.2024 - 06.2024
Customer Service Representative
Shore Marketing Inc
07.2023 - 12.2023
Front Desk Receptionist
Trinity Alliance of the Capital Region
01.2023 - 11.2023
Call Center Representative
Spectrum
12.2022 - 01.2024
Floater Teacher
Children's Place at the Plaza
12.2022 - 01.2024
Grill Cook
Chipotle Mexican Grill
02.2022 - 06.2022
Hotel Receptionist
Days Inn
06.2020 - 03.2021
Teacher Assistant
Union Springs Academy
08.2019 - 06.2021
Hudson Valley Community College
College Degree from Nursing
Union Springs Academy
High school diploma
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