April Lewis
Macon,Ga
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
09.2022 - 01.2023
- Responds to over 50 incoming calls, emails, and letters & provided accurate information to callers regarding the issue
- Meet or exceed performance metrics, such as response time and customer satisfaction rating.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Alorica
01.2019 - 06.2021
- Manages over 30 incoming calls and complaints that include placing orders, special inquires and customer complaints
- Maintained alertness, awareness, and concentration while working in a high volume fast paced call center.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dispatcher
GEICO
08.2016 - 08.2018
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Sent out drivers to assist 50 hourly callers based on locations, needs and worker availability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
North East High School
Macon, GASkills
- Excellent written and oral communication skills
- Proficient in the use of Microsoft word
- Excellent Organization Skills
- Able to work well under pressure
- Highly Self-motivated
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft PowerPoint
Timeline
Customer Service Representative
Walmart
09.2022 - 01.2023
Customer Service Representative
Alorica
01.2019 - 06.2021
Dispatcher
GEICO
08.2016 - 08.2018
High School Diploma -
North East High School