Talisa Hill
Riverview
Summary
Experienced patient coordinator adept at supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
19
19
years of professional experience
Work History
Front Desk Patient Coordinator
Macdill Airforce Base
05.2021 - Current
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
Patient Coordinator
Health Care Gale
10.2011 - 06.2013
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Scheduled over 20 appointments per day and confirmed appointments and meetings for physicians.
Medical Receptionist
Tampa General Hospital
07.2009 - 09.2011
- Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Obtained payments from patients and scanned identification and insurance cards.
Patient Coordinator
Richmond Hospital
07.2005 - 11.2007
- Work with five healthcare professionals to create and implement individualized care plans for over 800 patients in various units.
- Share patient status updates during shift changes to ensure a continuum of care.
- Aide in the development and betterment of patient management and workflow processes.
Education
Bachelor of Science - Cyber Security
Strayer University
Tampa, FL05.2030
Associate of Applied Science - Health Management & Clinical Assistance
Florida Career College - Tampa
Tampa, FL01.2020
Skills
- Appointment scheduling
- Patient education
- Insurance verifying
- Strong communication
- Multidisciplinary team collaboration
- Organization
- Treatment coordination
- Interpreting physician orders
Timeline
Front Desk Patient Coordinator
Macdill Airforce Base
05.2021 - Current
Patient Coordinator
Health Care Gale
10.2011 - 06.2013
Medical Receptionist
Tampa General Hospital
07.2009 - 09.2011
Patient Coordinator
Richmond Hospital
07.2005 - 11.2007
Bachelor of Science - Cyber Security
Strayer University
Associate of Applied Science - Health Management & Clinical Assistance
Florida Career College - Tampa
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