Talisa Lynn
Paris,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive healthcare worker passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Healthcare Support Worker
DEGUARDIAN HEALTH AGENCY
05.2018 - Current
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided comprehensive support to patients with activities of daily living, fostering independence and dignity.
Healthcare Support Worker
Zelano Healthcare Agency
07.2022 - 02.2024
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Enhanced patient comfort by providing compassionate and attentive care during their hospital stay.
- Drove clients safely to social activities and appointments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Security Officer
Nass Security
02.2018 - 10.2020
- As a Security Officer, I provided services such as monitoring properties for a safe surrounding and to prevent violence on their property
- Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Escort or drive motor vehicle to transport individuals to specified locations and to provide personal protection
- Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Mortgage Collections Specialist/Customer Service Representative
CitiMortgage Inc.
12.2005 - 05.2015
- As a Mortgage Collection Specialist, I liaised with customers to update them on their financial statuses and develop alternative payments plans, I also updated records with customers data develop alternate payment methods or systems that benefit both parties and audit loan documents
- Handle inbound and outbound calls using internal dialer application
- Maintain daily departmental standards and expectations relative to productivity measurements
- Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts
- Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring delinquent loans to a current status through various options
- Perform in accordance with Fair Debt Collection Practices Act (FDCPA) as well as state and local collection laws
- Obtain quality right-party contact in effort to resolve delinquency while meeting and exceeding investor, client, and company requirements
- Document loan files for all communication regarding incoming/outgoing phone calls.
Education
High School Diploma -
SPRUCE HIGH SCHOOL
Skills
- Patient Care
- Patient Safety
- Vital signs monitoring
- Emotional Resilience
- Disability Awareness
- Care Delivery
- Patient Management
Evidenceofexpertise
- Customer Care Workbench
- Default Workflow
- Black Knight/MSP
- Judgment and Decision Making
- Lender Live
- Early Resolution
- Microsoft (Excel, PowerPoint)
- Loan Sphere Invoicing
- Lending Portal
Timeline
Healthcare Support Worker
Zelano Healthcare Agency
07.2022 - 02.2024
Healthcare Support Worker
DEGUARDIAN HEALTH AGENCY
05.2018 - Current
Security Officer
Nass Security
02.2018 - 10.2020
Mortgage Collections Specialist/Customer Service Representative
CitiMortgage Inc.
12.2005 - 05.2015
High School Diploma -
SPRUCE HIGH SCHOOL
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