Talisa Mack
Columbia,SC
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Lexington Medical Center
Lexington, SC
05.2023 - 01.2024
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Transported specimens following established protocol for temperature and light.
- Used heel and finger stick methods to obtain blood from capillaries.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Processed samples accurately and efficiently.
Lab Registrar
Lexington Medical Center
Lexington, SC
01.2022 - 05.2023
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Compiled field observations and converted into data to prepare for experiments and tests.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Provided excellent customer service when interacting with patients, healthcare providers, staff members.
Claims Representative
Maximus
Columbia, SC
11.2020 - 12.2021
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Verified details with policyholders and requested additional information.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Walmart
Irmo, SC
06.2020 - 08.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Consulted with customers to resolve service and billing issues.
Customer Service Cashier
Food Lion
Chapin, SC
08.2018 - 06.2020
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Resolved customer complaints in a professional manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Certified Phlebotomy Technician
Medical Training
05-2023
High School Diploma -
Lower Richland High School
Hopkins, SCSpecimen Collector
LMC
Skills
- Blood Collection
- Venipuncture
- Infection Control
- Specimen Preparation
- Patient Care
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Scheduling
Timeline
Phlebotomist
Lexington Medical Center
05.2023 - 01.2024
Lab Registrar
Lexington Medical Center
01.2022 - 05.2023
Claims Representative
Maximus
11.2020 - 12.2021
Customer Service Representative
Walmart
06.2020 - 08.2021
Customer Service Cashier
Food Lion
08.2018 - 06.2020
Certified Phlebotomy Technician
Medical Training
High School Diploma -
Lower Richland High School
Specimen Collector
LMC
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