TALISA PICKENS
Chandler,TX
Summary
As a Medical Patient Account Representative, my objective; is to bring my experience of over 20 years, my hard work, my passion, and dedication to your company to improve customer satisfaction and overall expand the company's growth within a fleeting period of time.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Verification/ Referral & Authorizations
Ensemble Health Partners
01.2020 - Current
- Obtaining demographic & insurance information; calling physicians and insurance companies to verify benefits, initiating referrals & authorizations request, working over 500 patients accounts monthly, attending several business meetings, a problem solver, very detail oriented on my claims, filing, faxing, scanning patients' personal information, answering phones, following patient protection laws, and heavy customer service.
Insurance Verification/Referral & Authorizations Coordinator
Fresenius Medical Care
12.2017 - 01.2020
- Obtaining demographic & insurance information; calling physicians and insurance companies to verify benefits, initiating referrals & authorizations request, working over 250 patients accounts monthly, attending several business meetings, a problem solver, very detail oriented on my claims, filing, faxing, scanning patients' personal information, answering phones, following patient protection laws, and heavy customer service.
Medical Billing/ Check-Out
DeHaven Eye Clinic
05.2017 - 12.2017
- Obtaining demographic & insurance information; collecting co-pays, deposits & deductibles at point of service; identifying patients with limited financial resources helping, direction in making financial arrangements, filing, faxing, scanning patients' personal information, answering phones, following patient protection laws, rescheduling appointments, check-in patients, check-out patients, coding, and heavy customer service.
Front Desk Clerk
Express Employment Professionals-ETMC EMS
08.2016 - 04.2017
- Obtaining and verifying membership renewals, preparing employee charts, making employee badges, entering employee information, general office duties, filing, faxing, scanning documents, money handling, answering phones, and heavy customer service.
Medical Receptionist
Tyler Neurosurgical Associates, P.A.
04.2014 - 05.2016
- Obtaining demographic & insurance information; collecting co-pays, deposits & deductibles at point of service; identifying patients with limited financial resources helping, direction in making financial arrangements, filing, faxing, scanning patients' personal information, answering phones, following patient protection laws, rescheduling appointments, check-in patients, check-out patients, coding, and heavy customer service.
Admissions Representative
Trinity Mother Frances Hospital
03.2013 - 04.2014
- Obtaining demographic & insurance information; collecting co-pays, deposits & deductibles at point of service; identifying patients with limited financial resources helping, direction in making financial arrangements, filing, faxing, scanning patients' demographic information, and heavy customer service.
Patient Access Representative
University of Texas Health Center
12.2012 - 03.2013
- Obtaining and verifying patients' demographics, collecting co-pays, direction in making financial arrangements, general medical office duties which included filing, faxing, scheduling appointment, scanning, following patient protection laws, answering phones, and heavy customer service.
Office Assistant
Express Employment Professionals
12.2011 - 03.2012
- Obtaining employee's demographic, general office duties which included faxing, filing, scanning, answering phones, and heavy customer service.
Account Services Representative
Suddenlink Communications
07.2009 - 06.2010
- Obtaining customer's demographic, presenting professionalism while answering customer's questions or concerns, answering 150-200 inbound calls, collecting payments, selling products, attending meetings over new products, general office duties, and heavy customer service. Received an award for top salesperson in Account Services for the Month.
Cashier
Mc Coy's
06.2007 - 07.2009
- Obtaining and assisting customers with questions about our products and starting new business accounts. Collecting payment, general office duties including answering phones, filing, faxing, scanning, and heavy customer service.
Scheduler- Human Resources Assistant
Home Depot
05.2006 - 06.2007
- Obtaining employees' demographic, making department schedules for the entire store over 150 employees, general office duties which included filing, faxing, answering phones, attending and putting together monthly meetings for the entire store. Extensive customer service, critical thinking, hard work and dedication. Promoted after 6 months of employment, youngest person in management position.
Inside Sales Representative
Sprint P.C.S
07.2003 - 04.2006
- Obtaining customer demographic, general office duties which include answering phones, filing, faxing, cold calling, collecting payment and selling phones. Attended several LIVE remotes to promote the company and selling products to the customer. Received several awards for excellent customer service, top salesperson of the month.
Customer Service Manager
Walmart
12.2002 - 01.2003
- Obtaining customer's concerns about our product. Also assisting with the cashiers, managing, zoning, attending monthly meetings, customer service and organizing ideas and ways to make the store profitable. Promoted within one month of employment with the company.
Education
Associate's Degree - Communication
Tyler Junior College
Tyler, TexasSkills
- Experienced in Microsoft Word, Windows, Excel, PowerPoint, Epic, Eceno, Med Evolve, NextGen, Availity and Relay
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Calm under pressure
- Problem resolution
- Excellent communication
Accomplishments
- Documented and resolved Patient complaint which led to patient was able to get test done.
- Collaborated with team of 12 in the development to reduce Denial Rates
- Achieved Higher approvals through effectively helping with making sure correct clinicals were sent to insurance company to review.
Certification
- Certified Revenue Cycle Representative, Ensemble Health Partner - 5-27-2023 to current.
Timeline
Insurance Verification/ Referral & Authorizations
Ensemble Health Partners
01.2020 - Current
Insurance Verification/Referral & Authorizations Coordinator
Fresenius Medical Care
12.2017 - 01.2020
Medical Billing/ Check-Out
DeHaven Eye Clinic
05.2017 - 12.2017
Front Desk Clerk
Express Employment Professionals-ETMC EMS
08.2016 - 04.2017
Medical Receptionist
Tyler Neurosurgical Associates, P.A.
04.2014 - 05.2016
Admissions Representative
Trinity Mother Frances Hospital
03.2013 - 04.2014
Patient Access Representative
University of Texas Health Center
12.2012 - 03.2013
Office Assistant
Express Employment Professionals
12.2011 - 03.2012
Account Services Representative
Suddenlink Communications
07.2009 - 06.2010
Cashier
Mc Coy's
06.2007 - 07.2009
Scheduler- Human Resources Assistant
Home Depot
05.2006 - 06.2007
Inside Sales Representative
Sprint P.C.S
07.2003 - 04.2006
Customer Service Manager
Walmart
12.2002 - 01.2003
Associate's Degree - Communication
Tyler Junior College
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