Talisa Romano
Loganville,GA
Summary
Objective: To secure a role where strong organizational skills, attention to detail, and proficiency in managing schedules and maintaining accurate records will enhance operational efficiency and support team success.
Overview
13
13
years of professional experience
Work History
Care Coordinator/ Chronic Care Management
Vis A Vis Health
10.2023 - Current
- Handle high volume of outbound and inbound calls with patients, healthcare providers, and community resources. Address inquiries, provide support, and facilitate effective communication to ensure timely and efficient care coordination.
- Schedule and coordinate patient appointments, follow-up visits, and other healthcare-related activities. Optimize scheduling to reduce wait times and enhance provider efficiency.
- Develop and implement personalized care plans based on comprehensive patient assessments. Conduct regular monthly reviews of patient care plans to ensure they are current and effectively addressing patient needs, including daily needs.
- Verify patient insurance coverage and benefits to facilitate access to necessary services and resources.
- Educate patients and their families about disease management, treatment options, and preventive measures. Promote patient understanding and engagement through clear, compassionate communication.
- Work collaboratively with physicians, nurses, social workers, and other healthcare professionals to coordinate patient care and address needs. Engage in team meetings and contribute to care planning and decision-making.
Diagnostic Coordinator
MTI America
08.2022 - Current
- Manage significant volume of outbound and inbound calls with insurance adjusters, medical providers, and injured workers. Address inquiries, provide information, and coordinate services to ensure efficient case management.
- Schedule diagnostic tests, imaging, and consultations for injured workers. Optimize appointment slots and coordinate with medical facilities to ensure timely service, while effectively resolving any scheduling conflicts and managing changes.
- Collaborate closely with medical professionals, insurance adjusters, and internal teams to ensure smooth coordination of services. Participate in team meetings and contribute to process improvement initiatives.
Patient Care/Certified Dialysis Technician
Fresenius Kidney Care Dialysis
09.2021 - 12.2023
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Group Home Manager
Barc Developmental Services
09.2011 - 08.2021
- Oversee and coordinate daily operations across multiple group homes, ensuring consistent care, regulatory compliance, and efficient use of resources.
- Develop and implement strategic plans to enhance care quality and operational efficiency. Monitor and evaluate performance metrics to ensure alignment with organizational goals.
- Manage group home staff, including hiring, training, and performance evaluations. Foster a collaborative environment, providing leadership and support to ensure effective team functioning and high staff morale. Handle staff scheduling, review time cards for accuracy, and resolve any errors such as missing punches or job corrections.
- Ensure development and implementation of individualized care plans for residents. Collaborate with healthcare providers, therapists, and families to meet residents' needs and improve their quality of life.
- Oversee crisis management and incident response, implementing and enforcing safety protocols, conducting investigations, and taking appropriate actions to address and prevent issues.
- Conduct regular audits and inspections to ensure compliance with state and federal regulations and organizational policies. Implement quality improvement initiatives based on audit findings.
- Serve as primary liaison between group homes, families, service providers, and regulatory agencies. Facilitate effective communication to address concerns, provide updates, and ensure comprehensive resident support.
- Oversee budgeting and financial management for group homes, including resource allocation and expense monitoring. Develop and manage budgets to ensure cost-effective operations while maintaining high care standards.
- Enhance community involvement and family engagement by organizing events, activities, and outreach programs. Foster positive relationships between residents, families, and local community.
Education
Medical Assistant And Office Technology
Allentown Career Institute
Allentown, PA 05.2001 -
High School Diploma -
William Allen High School
Allentown, PA 05.2001 -
Skills
-Care Planning/ Progress Monitoring/ Documentation
-Medical terminology understanding
-Organizational Skills
-Staff Management- Budget Planning
-Problem/ solving abilities
-Multitasking Abilities
-Self Motivation
-Time management abilities/ Attention to Detail
-Adaptability and Flexibility
-Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator/ Chronic Care Management
Vis A Vis Health
10.2023 - Current
Diagnostic Coordinator
MTI America
08.2022 - Current
Patient Care/Certified Dialysis Technician
Fresenius Kidney Care Dialysis
09.2021 - 12.2023
Group Home Manager
Barc Developmental Services
09.2011 - 08.2021
Medical Assistant And Office Technology
Allentown Career Institute
05.2001 -
High School Diploma -
William Allen High School
05.2001 -
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