Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talisa Rush

Charlotte,NC

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15+ years of relevant work experience to your team.

Overview

17
17
years of professional experience

Work History

Lead Patient Care Coordinator

Surgical Specialists Of Charlotte
Charlotte, NC
04.2018 - Current
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Worked with patients to schedule tests and procedures.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Checked patients in and out and collected payments.

Lead Team Coordinator (Part Time)

BrightSpring
Charlotte, NC
07.2017 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Provide support to Case Management staff within assigned areas of responsibility
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Handled day-to-day office operations and resolved any conflicts.
  • Trained, motivated and guided on-boarding members.

Patient Account Representative

Horizon Eye Care And Optical
Charlotte, NC
10.2013 - 12.2017
  • Prepared reports detailing billing actions, flags and other key information.
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Utilized computer programs to create invoices, letters and other documents.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.


Patient Service Coordinator

Baystate Health - Baystate Medical Center
Springfield, MA
03.2011 - 07.2013
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Responsible for obtaining pre-certifications and pre-authorizations for procedures and scheduling appointments for outpatient testing with other providers

Education

Associate of Science - Medical Technology

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Longmeadow High School
Longmeadow
06.1998

Skills

  • Employee Training Program
  • Customer Service
  • Insurance Verification
  • Authorization Procedures
  • Leadership
  • Time Management
  • Microsoft Office
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
  • Electronic Medical Records Management
  • Health Insurance Plan Knowledge

Timeline

Lead Patient Care Coordinator

Surgical Specialists Of Charlotte
04.2018 - Current

Lead Team Coordinator (Part Time)

BrightSpring
07.2017 - Current

Patient Account Representative

Horizon Eye Care And Optical
10.2013 - 12.2017

Patient Service Coordinator

Baystate Health - Baystate Medical Center
03.2011 - 07.2013

Associate of Science - Medical Technology

Central Piedmont Community College

High School Diploma -

Longmeadow High School

Similar Profiles

CREATE PROFILE
Talisa Rush