Summary
Overview
Work History
Education
Skills
Timeline
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Talisha Bernard

Miami

Summary

Dedicated and detail-oriented professional with 3+ years of customer service and clerical experience in fast-paced environments. Skilled in organization, problem-solving, and managing multiple priorities under pressure. Strong communication and interpersonal abilities with proficiency in Microsoft Word, Excel, and POS systems.

Bilingual: English & Spanish.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Courtyard by Marriott Miami at Dolphin Mall
Miami
09.2024 - 07.2025
  • Greeted and checked in an average of 100+ guests daily, ensuring excellent customer service and accuracy in reservations.
  • Handled clerical duties including filing guest records, processing payments, and auditing daily reports.
  • Utilized property management systems (PMS) to manage bookings, cancellations, and special requests.
  • Resolved guest issues under pressure with professionalism and efficiency in a crowded, high-traffic environment.
  • Maintained confidentiality and accuracy in handling sensitive customer information.

Sales Advisor

H&M
Aventura
10.2023 - 06.2024
  • Accurately processed high-volume transactions while maintaining attention to detail.
  • Ensured compliance with merchandising standards by organizing and auditing store displays.
  • Resolved customer concerns with professionalism, maintaining satisfaction in a high-pressure retail environment.
  • Applied strong organizational and interpersonal skills to support team goals.

Sales Associate / Cashier

Bath & Body Works
North Miami
05.2022 - 06.2023
  • Performed full audits of inventory and sales reports, ensuring accuracy.
  • Handled clerical tasks including filing reports, documenting customer concerns, and maintaining store records.
  • Provided clear and effective communication with customers, exceeding expectations.
  • Increased customer retention by 14% through personalized service.

Education

Clinical Child Psychology

Florida International University
Miami, FL

Skills

  • Customer Relations & Service
  • Clerical Support & Filing
  • Microsoft Word & Excel
  • POS Systems & Property Management Systems
  • Organization & Time Management
  • Bilingual: English & Spanish
  • Team Collaboration & Leadership
  • Ability to Work Under Pressure
  • Property management
  • Communication skills
  • Hospitality service expertise
  • Administrative support

Timeline

Front Desk Agent

Courtyard by Marriott Miami at Dolphin Mall
09.2024 - 07.2025

Sales Advisor

H&M
10.2023 - 06.2024

Sales Associate / Cashier

Bath & Body Works
05.2022 - 06.2023

Clinical Child Psychology

Florida International University

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