Talisha E. Dunbar
San Antonio,TX
Summary
A goal-oriented leader with 20+ years of experience in fast-paced operations management, problem-solving, training, and operational management. Mentor, team-builder, and determined worker with experience from entry to supervisor-level professionals. Focused on setting high expectations and raising service standards. Track record of improving revenue, reducing turnover, and increasing customer satisfaction. High level of Dedication, setting up two restaurants alone and setting a benchmark for opening new locations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager in Charge
Julian’s Italian pizzeria
San Antonio, Texas
05.2023 - Current
- Managed inventory control processes to ensure optimal stock levels and reduce waste.
- Implemented training programs to enhance staff performance and improve service delivery.
- Developed marketing initiatives to increase local engagement and drive foot traffic.
- Established relationships with local suppliers to secure quality ingredients at competitive prices.
- Conducted regular performance reviews to support staff development and retention.
- Developed and maintained standard operating procedures to streamline daily operations.
- Created a positive workplace culture that motivated staff and enhanced guest experiences.
- Oversaw the training and onboarding of new employees to ensure consistency in service.
- Identified opportunities for process improvements within the organization.
- Developed and implemented strategies to manage staff productivity, workflow, and efficiency.
General Manager
Refined Hospitality Concepts
08.2021 - Current
- Manages operations and maximizes the profitability of two restaurants including bar management.
- Developing and implementing strategies to ensure the satisfaction of all guests.
- Manage bi-weekly payroll of both restaurants.
- Administering annual operating and capital budgets to ensure profitability.
- Promoting and marketing the business by representing the bar and restaurants in the marketplace and developing relationships with key accounts.
- Responsible for human resources and effectively managing staff and career development objectives.
- Creating and establishing a training program to enhance employee knowledge of best practices resulting in the improvement of guest satisfaction analyzed monthly P&L with detailed critique.
- Forecasting daily, weekly, monthly, and quarterly allows the property to exceed budgeted revenues.
- Implementing revenue strategies through the analysis of statistical information for the maximization of revenue opportunities.
Consultant
Independent Consultant
San Antonio, Texas
01.2013 - Current
- Consult with clients on current food consumption and habits. Help implant strategies for weight loss or maintenance.
- Follow up with clients who have not been seen recently with the intent to support and keep them following a plan and obtaining their goals.
- Answering lead calls and documentation in a database for marketing purposes.
- Clients meet goals and refer individuals to the center.
- Personable and maintaining those wanting to discontinue.
Bar Manager
CROSS EYED SEAGULL
San Antonio, Texas
10.2018 - 10.2018
- Responsible for managing all aspects of the bar's day-to-day operations.
- Set up sales goals, track progress, and implement changes as necessary to meet goals.
- Reviewed daily sales, made deposits, and balancing accounts against accounts receivable and pending invoices.
- Implemented monthly promotions to attract potential clients and increase revenue.
- Worked with suppliers and distributors to develop co-branding as a low-cost marketing tool to increase brand awareness.
- Managed inventory, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Bartender
PAESANOS RESTAURANT
San Antonio, Texas
10.2005 - 10.2006
- Maintained constant awareness of bartending practices and process improvements for the establishment, aware of customer needs and satisfaction, and was skilled in informative and suggestive selling.
- Prepared cocktail and drink orders for customers to deliver throughout the establishment.
- Maintained the bar's stocks of supplies including spirits, beer, ice, mixers, and supplies.
- Maintained bar cleanliness for spills, food debris, used dishes, glassware, utensils, and miscellaneous trash.
- Waited and served food to customers seated at the bar.
- Assisted with inventory and training of new Bartenders.
Education
Business Degree - Completed preliminary undergraduate courses
Austin Community College
Skills
- Results Oriented
- Team Building
- Leadership
- Time Management
- Process Improvement
- Relationship Management
- Customer Service
- Sales
- Information Technology
- Training and Development
- Nutritionist
- Scheduling
- Mentoring
- Consultancy
- Analytical Skills
- MS Office
- Interpersonal Skills
- Client Satisfaction
Certification
- ISSA Personal Trainer Certification
- ISSA Strength and Conditioning Coach
- Precision Nutrition Certification Level I
- TABC
- Certified Kitchen Manager
- Food handlers
- Resy Trainer
- Nextera POS Trainer
- Payroll
- Inventory Management
- Compeat Trainer
References
- Christi Sullivan, 210-823-6123
- Chris Hall, 210-473-2720
- Mark Marquez, 210-724-1333
Timeline
Manager in Charge
Julian’s Italian pizzeria
05.2023 - Current
General Manager
Refined Hospitality Concepts
08.2021 - Current
Bar Manager
CROSS EYED SEAGULL
10.2018 - 10.2018
Consultant
Independent Consultant
01.2013 - Current
Bartender
PAESANOS RESTAURANT
10.2005 - 10.2006
Business Degree - Completed preliminary undergraduate courses
Austin Community College