Summary
Overview
Work History
Education
Skills
Timeline
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Talisha Hale

Kalamazoo,MI

Summary

Dedicated and ambitious Front End Supervisor with a passion for the customer service industry. Well-versed in satisfying customers with exceptional service and support, personable, experienced with conflict resolution and sensitive to others' needs. Additional expertise includes time management, effective planning and computer literacy, accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5+ years of experience to dynamic new position.

Overview

9
9
years of professional experience

Work History

Front End Team Lead

Walmart
10.2021 - Current
  • Responded to customer concerns with friendly and knowledgeable service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of policy changes and AP standards.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash flow and supply.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Cleaning Crew Member

Service Masters Clean
05.2021 - 10.2021
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.


Overnight Customer Service Manager

Walmart
01.2018 - 03.2019
  • Responded to customer concerns with friendly and knowledgeable service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of policy changes and AP standards.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash flow and supply.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Academy Department Manager

Walmart
04.2017 - 01.2018
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Designed or used assessments to monitor student learning outcomes.
  • Conferred and resolved education-related issues and problems with students.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Manager

Walmart
07.2016 - 04.2017
  • Responded to customer concerns with friendly and knowledgeable service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of policy changes and AP standards.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash flow and supply.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Cashier

Walmart
10.2014 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01.2024

Skills

  • Organize Inventory
  • Effective Working Relationships
  • Maintaining Clean Work Areas
  • Serve Customer Needs
  • Staff Management
  • Listening Skills
  • Problem-Solving Skills
  • Handling Complaints
  • Staff Coaching and Training
  • POS Terminal Operation
  • Retail Security
  • Cash Handling and Reconciliation
  • Conflict Management
  • Inclusive leadership

Timeline

Front End Team Lead

Walmart
10.2021 - Current

Cleaning Crew Member

Service Masters Clean
05.2021 - 10.2021

Overnight Customer Service Manager

Walmart
01.2018 - 03.2019

Academy Department Manager

Walmart
04.2017 - 01.2018

Customer Service Manager

Walmart
07.2016 - 04.2017

Cashier

Walmart
10.2014 - 07.2016

High School Diploma -

Penn Foster Career School

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Talisha Hale