Talisha Hundley
Killbuck,OH
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 5 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Berlin Resort Management
06.2018 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Built talented team through hiring and training new associates.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Dispatcher
Digital Dish
04.2015 - 06.2018
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 100 fleet vehicles at a time.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Shift Manager
McDonald's
07.2013 - 04.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
West Holmes High School
Millersburg, OH05.2014
Skills
- Team Building and Supervision
- Rate Changes
- System Updates
- Guest Relations
- Hospitality Services
- Cash Control
- Administrative Skills
- Training and Mentoring
- Listening Skills
- POS System Operation
Timeline
Front Desk Supervisor
Berlin Resort Management
06.2018 - Current
Dispatcher
Digital Dish
04.2015 - 06.2018
Shift Manager
McDonald's
07.2013 - 04.2015
High School Diploma -
West Holmes High School
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