Talisha Jones

• Collected, labeled, and processed blood and specimen samples following proper protocols.

• Assisted medical staff with patient testing and lab procedures to ensure accurate diagnostic results.
• Maintained sterile environments and calibrated lab equipment for daily use.
• Delivered excellent patient care with strong attention to safety, confidentiality, and efficiency.

• Conducted routine laboratory tests to ensure accuracy and reliability of results.

Oversaw sales floor operations, ensuring merchandise was properly stocked and displayed.
• Supported and coached team members to deliver excellent customer service.
• Managed returns, price adjustments, and customer inquiries to maintain satisfaction.
• Collaborated with management to meet store sales and performance goals.

• Provided customer support via phone, email, and chat for clients in various industries.
• Assisted customers with account inquiries, billing issues, and technical troubleshooting.
• Handled high-volume inbound calls while maintaining accuracy, professionalism, and empathy.
• Documented interactions and resolutions in the company’s CRM system.
• Met or exceeded performance metrics including quality assurance, call handling time, and customer satisfaction.

• Supervised stockroom team in unloading, processing, and organizing shipments.
• Ensured efficient backroom operations and timely replenishment of merchandise to the sales floor.
• Maintained accurate inventory counts and upheld company safety and security standards.
• Trained new associates on stockroom procedures and productivity goals.

• Supervised daily store operations, including opening/closing, staff scheduling, and sales management.
• Trained and motivated employees to meet and exceed performance and sales goals.
• Ensured compliance with company policies, visual merchandising standards, and customer service expectations.

• Processed customer transactions efficiently using point-of-sale systems.
• Managed cash drawer, ensuring accuracy during shifts.
• Provided exceptional customer service, resolving inquiries and concerns promptly.