Talisha Lacy
Florence,AL
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
3
3
years of professional experience
Work History
Housing Eligibility Specialist
Beacon Hill Staffing Group
09.2022 - 06.2023
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Technical Support and Sales Representative
Asurion
10.2021 - 02.2022
- Answer high volume inbound calls
- Troubleshoot devices for the AT&T client
- Sell Home Tech Protection to customers.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Customer Service Representative/ Agent Mentor
Sitel Operating Corporation
09.2020 - 10.2021
- Answer high volume inbound calls from customers
- Promoted to a Mentor to new hire agents
- Answer agent questions in a help chat.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Education
BS Business Management w/ HR Certificate -
University of Phoenix
11.2023
Skills
- Proficiency in [Software]
- Resource Information
- Documentation and Paperwork
- Government Relations
- Telephone Etiquette
- Program Knowledge
- Eligibility Determination
- Application Support
References
Kadesha Coleman, US Army Reserve Sgt./Recruiter, (601)691-0467 Talia Flowers, BCBA Therapist (Clinic Manager), (678) 429-3664
Timeline
Housing Eligibility Specialist
Beacon Hill Staffing Group
09.2022 - 06.2023
Technical Support and Sales Representative
Asurion
10.2021 - 02.2022
Customer Service Representative/ Agent Mentor
Sitel Operating Corporation
09.2020 - 10.2021
BS Business Management w/ HR Certificate -
University of Phoenix
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