TALISHA LEWALLEN
Chief Operating Officer
Tahlequah,OK
Summary
Thorough Chief Operating Officer with track record delivering superior results. Focused leader with 10 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients and partners.
Overview
10
10
years of professional experience
3
3
Years of post-secondary education- Graduate BA
Work History
Chief Operating Officer
Post Status LLC
Remote , N/A
01.2021 - Current
- Designing and implementing operations strategies, plans and procedures
- Leading and directing over 10 ongoing Projects.
- Drove member retention to 80% and regained 20% of past members.
- Setting and Leading Sales team goals.
- Negotiated and drafted contracts with business partners, clients and vendors.
- Ability to envision and convey organization’s strategic future and growth to staff, board, members, industry partners, and public
- Evaluated product or service by analyzing and interpreting data and metrics.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Directed technological improvements, reducing waste and business bottlenecks.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Grew GetHired team by sourcing well-qualified employees using new recruitment strategy.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw operations and coordinated with managers to increase quarterly profits by 25%.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Refined organizational structure to consolidate, streamline and delineate necessary functions
- Developed quarterly business plans to evaluate cost projections
- Established Member Retention, off boarding practices, and new member on boarding policies to promote company culture and vision
- Evaluated product or service by analyzing and interpreting data and metrics
- Reengineered departments to establish top-performing groups while decreasing costs by 15%
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits
- Managed divisional marketing, advertising and new product development
- Oversaw business-wide changes to modernize procedures and organization
Program Field Representative
OKDHS
Muskogee, OK
01.2017 - 01.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Provided Professional Development to network among interested parties, generate leads and improve customer acquisition.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Increased Customer satisfaction by 30%
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Member of Master Cadre for Pyramid Model
- Trained staff on Social Emotional Learning (SEL), and then lead team to train community on SEL and Character and Social Emotional Development (CSED).
- Experience listening to and communicating with diverse groups and demonstrated success in communicating effectively.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Exceeded goals through effective task prioritization and great work ethic
- Led projects and analyzed data to identify opportunities for improvement
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Increased customer satisfaction by resolving issues
- Identified issues, analyzed information and provided solutions to problems
- Proved successful working within tight deadlines and fast-paced atmosphere
Case Manager II
Cherokee Nation
Tahlequah, OK
09.2013 - 05.2018
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Project Management of 15 changing and ongoing projects
- Experience working with different organization such as schools and other social service organizations to obtain best outcome for children.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Help shape, develop, and build high-performance team that is results-driven and centered on the same common goal of the childs best interests.
Education
Bachelor of Arts -
University of Kansas
Lawrence, KS 01.2011 - 12.2013
Skills
Project Managementundefined
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Chief Operating Officer
Post Status LLC
01.2021 - Current
Program Field Representative
OKDHS
01.2017 - 01.2021
Case Manager II
Cherokee Nation
09.2013 - 05.2018
Bachelor of Arts -
University of Kansas
01.2011 - 12.2013
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