Talisha Phillips
Stafford,TX
Summary
Experienced Professional with a strong Healthcare, Customer Service and Data Entry background. Proven to exceed expectations and produce results with integrity. Aiming to obtain a position where my skills will be applied and there are opportunities to grow.
Overview
5
5
years of professional experience
Work History
Service Advocate
Aetna/CVS Health
Stafford, TX
02.2024 - Current
- Respond to inquiries via phone, provide clear information on health plans, and resolve issues promptly
- Educate members on coverage options, assist with claims and billing, and guide enrollment processes
- Investigate complaints, collaborate for solutions, and follow up to ensure satisfaction
- Maintain accurate records of interactions, update member profiles, and prepare service metric reports
- Act as a liaison between members and providers, meet client needs within policies, and promote wellness programs
- Strong verbal/written skills; simplify complex information effectively
- Understand diverse backgrounds; show patience in sensitive situations
- Quick thinking for unexpected challenges; resourceful in finding solutions
- Accurate data entry; careful review of member information for errors
- Familiar with CRM systems; comfortable using various communication tools (phone, chat, email)
- Work well in teams; share knowledge and support colleagues
Customer Service Representative
Access2Care
Houston, TX
06.2021 - 01.2024
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed communication 'scripts' when handling different topics
- Identified customer’s needs, clarified information, researched every issue and provided solutions and/or alternatives
- Created sustainable relationships and engaged customers by taking the extra mile
- Created records of all conversations in our call center database in a comprehensible way
- Assisted customers with making appointments and met personal/team qualitative and quantitative targets
Patient Intake Coordinator (Dental)
Lovett Dental
Houston, TX
01.2021 - 06.2021
- Answered and returned all new patient incoming calls in a professional manner
- Appropriately managed multiple incoming calls and abided by all PPE standards for administrative staff
- Connected with all unscheduled referral patients within 2 days of receiving referral from a general dentist
- Collected patient’s insurance information prior to their scheduled appointment
- Ensured Health History forms were completed and submitted
- Scheduled new patient exams, rescheduled when needed
- Adhered to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records
Treatment Coordinator
Jefferson Dental
Houston, TX
07.2020 - 01.2021
- Coordinated with other healthcare providers regarding dental treatment plans, including specialists such as oral surgeons or periodontists
- Recorded all patient information, such as medical history, allergies, current medications, etc
- In a computer database
- Scheduled appointments, answered phones, and greeted patients at reception desks
- Coordinated care with other dental staff members such as hygienists and therapists
- Ensured that all documentation is correct and up to date
- Made arrangements for patients to receive medication, including follow up calls to make sure they were taken as directed
- Performed administrative tasks such as filing insurance forms and processing claims
- Scheduled and managed patients’ appointments for treatment
Dental Assistant
Rodeo Dental & Orthodontics
Houston, TX
05.2019 - 03.2020
- Welcomed patients and got them situated in the appropriate treatment room and performed patient charting as instructed by the dentist
- Prepared patients for dental work and helped with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Assisted dentists in managing medical and dental emergencies when necessary
- Provided great patient care, recorded treatment information in patient records, and gave patients information on dental hygiene, oral health care, and plaque control programs
- Collected and recorded medical and dental histories and patient vital signs
Education
High School Diploma -
James Madison High School
Houston, TXAssociate - In Computer Science
Lamar University
Beaumont, TXAssociate - In Speech Pathology
Houston Community College
Houston, TXDental Assistant - Registered Coding Specialist (Medical Billing)
The College Of Healthcare Professionals
Houston, TXSkills
- Strategic and Critical Thinking
- Documentation and Presentation
- Time Management and Organization
- Record-Keeping and Data Entry
- Communicative and Interpersonal
- Medical Terminology/Software Programs
- Customer service background
- Complaint Handling
- Decision-making skills
Timeline
Service Advocate
Aetna/CVS Health
02.2024 - Current
Customer Service Representative
Access2Care
06.2021 - 01.2024
Patient Intake Coordinator (Dental)
Lovett Dental
01.2021 - 06.2021
Treatment Coordinator
Jefferson Dental
07.2020 - 01.2021
Dental Assistant
Rodeo Dental & Orthodontics
05.2019 - 03.2020
High School Diploma -
James Madison High School
Associate - In Computer Science
Lamar University
Associate - In Speech Pathology
Houston Community College
Dental Assistant - Registered Coding Specialist (Medical Billing)
The College Of Healthcare Professionals
Similar Profiles
Alana LottAlana Lott
Customer Service Representative- Aetna Medicare at Aetna/CVS HealthCustomer Service Representative- Aetna Medicare at Aetna/CVS Health
Sherrie HaynesSherrie Haynes
Senior Plan Sponsor Services Consultant at Aetna / CVS HealthSenior Plan Sponsor Services Consultant at Aetna / CVS Health
ViOnna Lindsey, MSN RNViOnna Lindsey, MSN RN
RN Case Manager at Aetna, CVS HealthRN Case Manager at Aetna, CVS Health
Israa ElFarooquiIsraa ElFarooqui
Sr. Service Advocate at Aetna, CVS HealthSr. Service Advocate at Aetna, CVS Health
Anthony SebastianAnthony Sebastian
Volunteer at Second MileVolunteer at Second Mile