Talisha Rutledge
Detroit
Summary
Dynamic and results-driven professional with extensive experience in customer service and team supervision at Forman Mills. Proven ability to enhance workflow management and cash handling processes, ensuring efficient operations. Adept at problem-solving and employee training, fostering a collaborative environment that boosts performance and guest satisfaction.
Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
13
13
years of professional experience
Work History
Front End Supervisor
Forman Mills
03.2024 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
Ticket Scanner
Ford Field
03.2012 - 03.2014
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Streamlined ticket validation process by maintaining up-to-date knowledge of event-specific information and venue layouts.
Dietary Aide
St. Joseph's a Villa Center
04.2016 - 07.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Learning Ambassador
Amazon
05.2022 - 06.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- I Picked Packed, Stowed, Slammed Out.
Crew Member
McDonald's
10.2022 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Hamtramck High
Hamtramck, MI06-2013
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Listening skills
- Staff supervision
- Cash counting
- Team building
Timeline
Front End Supervisor
Forman Mills
03.2024 - Current
Crew Member
McDonald's
10.2022 - 02.2024
Learning Ambassador
Amazon
05.2022 - 06.2023
Dietary Aide
St. Joseph's a Villa Center
04.2016 - 07.2020
Ticket Scanner
Ford Field
03.2012 - 03.2014
High School Diploma -
Hamtramck High
Similar Profiles
Rafaela AstwoodRafaela Astwood
Warehouse Packer at Forman MillsWarehouse Packer at Forman Mills
Thokazi MbeleThokazi Mbele
Sales Associate at Forman MillsSales Associate at Forman Mills
Moufid MoussaMoufid Moussa
Customer Service at Forman MIllsCustomer Service at Forman MIlls