TALISHA Scott
Charlotte,NC
Summary
Results-oriented transportation operations manager with a proven track record in process improvement and contract negotiations, consistently delivering high-quality outcomes under pressure and tight deadlines. Recognized for managing national accounts with professionalism and strategic insight while leveraging industry trends to drive market exploration and growth. Expertise includes logistics coordination, supply chain management, and compliance with DOT regulations, ensuring efficient operations and timely deliveries. Dynamic leader known for fostering collaborative team environments, optimizing supply chain processes, and enhancing operational efficiency through effective resource management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Logistics Manager
Ryder Logistics
Charlotte, NC
09.2020 - Current
- Conducted thorough analysis of logistics workflows, implementing improvements to streamline operations and reduce delays.
- Developed and instituted inventory management strategies to maintain optimal stock levels.
- Directed supplier coordination initiatives to ensure timely delivery of goods and materials.
- Oversaw execution of logistics projects while driving cross-functional process improvements to optimize team collaboration and performance.
Operation Supervisor- Hauling
Republic Services
Greensboro, NC
08.2018 - 09.2020
- Facilitated communication and leadership strategies to promote safety goals and objectives within the organization.
- Identified and mitigated unsafe conditions on driver routes to enhance safety standards.
- Engaged with maintenance team to guarantee optimal functionality of equipment and minimize downtime.
- Oversee effective safety and accident prevention programs.
- Implemented service strategies that enhanced customer experiences and fostered positive relationships.
- Resolve unusual service requests, equipment breakdowns and schedule changes, property damage complaints, and safety concerns with timely communication to all stakeholders.
- Serve as a positive representative of the company to drive customer satisfaction and loyalty.
- Establish and ensure adherence to operating standards, manage labor hours and disposal expenses per established plans.
- Create modify, and improve routes, reducing hours when possible
- Building and develop talent on the team; understand employee’s career goals and provide coaching to ready employees for advancement.
- Managed a team of 24 Residential ASL Drivers , with 20 or more routes per day of collections servicing about 10,000 customers daily and 2 container delivery drivers, also 5 office staff.
Operation Terminal Manager
Central Freight Lines, Inc.
Charlotte, NC
06.2018 - 08.2019
- Directed quality handling processes for next-day deliveries to enhance operational efficiency in the less-than-load (LTL) sector.
- Directed daily activities of dockworkers and support personnel to optimize workflow and maintain safety standards.
- Plan, direct and control all available resources for insuring timely, damage-free, safe loading and unloading of freight on assigned shifts.
- Streamlined scheduling processes for drivers and freight handlers while ensuring smooth dock operations for all personnel.
- Enforce and monitor all safety compliance.
- Consistently implement company goals, expectations and brand in daily work activities.
Multi-Unit Operation Manager
DM Bowman
Huntersville, NC
10.2016 - 12.2018
- Responsible for hiring and retaining good drivers.
- Acclimate local customers and newly-hired drivers to local jobs.
- Conduct driver orientation, providing specifics on DOT regulations and guidelines.
- Resolve problems and conflicts regarding customers, service, payroll or scheduling.
- Compile quarterly and yearly P & L statements.
- Maintain up-to-date record of all service/maintenance of tractors, trailers, and the physical building.
- Provide On Call 24/7 service to address trucking breakdowns, load issues and other transporting problems.
Driver Manager
Schneider National, Inc.
South Boston, VA
08.2014 - 09.2016
- Recruit, train and assess drivers and their qualifications per regulatory guidelines.
- Conduct meetings with drivers, staff and management to resolve issues.
- Responsible for maintaining the profit and loss margins within operating guidelines of the budget.
- Ensure the timely pickup and delivery of goods.
- Maintain an accurate accounting of driver hours and miles according to load planning and dispatching to obtain maximum productivity within the given hours.
- Communicate with drivers and staff regarding pay bills, security and home time; and, assess the availability of re-power.
Operation Terminal Manager
CT Transportation
Mocksville, NC
08.2014 - 03.2016
- Managed logistics and service execution for flatbed transport across 48 states, ensuring timely and efficient delivery.
- Negotiate contracts with outside vendors to minimize company and customer costs.
- Facilitated communication and collaboration between Connecticut transportation services and Lowe's to enhance service delivery.
- Coordinate rush orders and order changes.
- Define transportation cost standards and economical shipping practices.
- Evaluate operational records and adjust schedules to maximize efficiency.
Import/Export Manager
Towne Air Freight (Now Forward Air, Inc)
N. Glen Burnie, MD
04.2010 - 08.2014
- Provided comprehensive support to operation manager to enhance service center efficiency.
- Manage all office staff, while ensuring the smooth operation of the Service Center.
- Achieved timely payroll processing for all staff, contributing to employee satisfaction. Conducted thorough employee evaluations to support professional development.
- Coordinated daily dispatch of drivers for local deliveries and night line hauls.
- Coordinated delivery schedules to optimize driver efficiency and ensure timely drop-off and pickup.
- Create daily reports for trailer loads, customs deliveries.
- Field phone calls assisting customers with inquiries and specifications involving load set up and deliveries.
- Input freight into the system to establish quotes and load set-up.
- Track all customer freight that enters the center and input its arrival into the system.
- Establish clearance and payment for all customs freight and load that comes into the Service Center.
- Manage the logistics and tracking of trucks that are loading and unloading.
- Maintain accurate account of all freight inventory.
- Responsible for conducting trailer and equipment checks.
Customer Service/Lead Dispatcher
Roto Rooter Plumbing
Baltimore, MD
04.2010 - 08.2014
- Answer and schedule calls for customers with plumbing or septic problems.
- Efficiently dispatch service technician’s job to complete on sewer and drain, HVAC, and other plumbing-related work.
- Ensure accurate delivery of service needed and service location.
- Manage expenditures by identifying opportunities to reduce or increase staff based on the workload.
- Input service order data and pricing into the AS400 computer system
- Compile daily sales and monthly sales reports.
- Identify service orders taken by Customer Service Representatives.
- Use establish protocol to dispatch appropriate service technician to the job.
- Maintain up-to-date knowledge of plumbers’ proficiency and current standing on their licensure.
- Clock technicians on and off the job at the beginning and end of their shift to ensure accurate billing and accountable hours for work being done.
- Compile management reports reflecting missing, late or absent field personnel.
- Complete the code out process for service technician calls and ensure that all jobs are properly coded out before the end of each shift.
- Audit job tickets daily for accuracy and completeness.
- Responsible for maintaining accurate records of service performed.
- Utilize multiple modes of communication including: radio, telephone, and/or email.
Court Room Clerk
Baltimore City Circuit Court
Baltimore, MD
06.2004 - 04.2010
- Prepare dockets or calendars of cases to be called.
- Administer the appropriate oath to persons preparing to testify in the court room.
- Conducted thorough assessments of potential jurors to enhance the effectiveness of the selection process.
- Conduct roll-call of all the jurors.
- Record the number of strikes taken by each attorney and record the list of all jurors selected.
- Maintain open lines of communication with the Jury Commissioner as necessary.
- Responsible for maintaining accurate record of witnesses’ names and addresses, evidence and other materials.
- Record proceedings of court activity in clear, concise and legible manner to be used for permanent docket.
- Generate all necessary paperwork and secure required signatures on all documents.
- Update case files and record docket activity.
- Assist in a variety of assignments including: indexing, calculating, processing, scanning and returning of land records documents.
- Prepare documents for recording processes as well as indexes and verify land records documents and liens.
- Assist public over the phone while working in the public records room.
- Streamlined license processing to ensure compliance with regulatory standards.
- Operate cash register, ensuring accurate reconciliation of all funds received.
- Assist the Fiscal department and prepare bank reconciliations.
Education
No Degree - Business Administration
Coppin State University
Baltimore, MD01.2007
Business Administration
Catonsville Community College
Baltimore, MD01.2002
Skills
- Experience in financial calculations
- Efficient data management skills
- Expertise in Microsoft Office and AS400
- Logistics coordination
- Logistics coordination
- Inventory control
- Supply chain management
- Operational management
Timeline
Logistics Manager
Ryder Logistics
09.2020 - Current
Operation Supervisor- Hauling
Republic Services
08.2018 - 09.2020
Operation Terminal Manager
Central Freight Lines, Inc.
06.2018 - 08.2019
Multi-Unit Operation Manager
DM Bowman
10.2016 - 12.2018
Operation Terminal Manager
CT Transportation
08.2014 - 03.2016
Driver Manager
Schneider National, Inc.
08.2014 - 09.2016
Import/Export Manager
Towne Air Freight (Now Forward Air, Inc)
04.2010 - 08.2014
Customer Service/Lead Dispatcher
Roto Rooter Plumbing
04.2010 - 08.2014
Court Room Clerk
Baltimore City Circuit Court
06.2004 - 04.2010
No Degree - Business Administration
Coppin State University
Business Administration
Catonsville Community College
CORE COMPETENCIES
- Logistics Management
- Import/Export Procedures/Documentation and Terminology
- Negotiations
- Trend Analysis
- Professionalism
- Use of Informatics
- Leadership
- Training & Teambuilding
- Project Management
- Operations Management
- Problem Solving
- Strategic Planning
- LTL Shipping Expert