Talisha Shaw
Fayetteville,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
PNC Bank, Pittsburgh National Corporation Bank
02.2022 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed account maintenance tasks, addressing issues promptly to minimize service disruptions.
- Assisted customers with online banking platforms, enhancing user experience through effective guidance.
- Collaborated with team members to improve operational workflows and streamline service processes.
- Implemented feedback mechanisms to capture customer insights for continuous service enhancement.
- Analyzed customer interactions to identify trends, contributing to strategic improvements in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Eclerx
05.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
Wait Staff Member
Joes Crab Shack - Va
03.2017 - 02.2020
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Collaborated with kitchen staff to streamline food delivery and maximize efficiency during peak hours.
- Trained new team members on menu offerings and service standards to enhance overall performance.
- Managed table assignments and prioritized tasks to optimize workflow during busy shifts.
Education
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, North Carolina, NC05-2020
High School Diploma -
Wallace Rose-Hill High School
Teachey, NC05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
Timeline
Customer Service Representative
PNC Bank, Pittsburgh National Corporation Bank
02.2022 - Current
Customer Service Representative
Eclerx
05.2021 - 02.2022
Wait Staff Member
Joes Crab Shack - Va
03.2017 - 02.2020
Bachelor of Science - Criminal Justice
Fayetteville State University
High School Diploma -
Wallace Rose-Hill High School