Talisha Smith
Muncie,IN
Summary
Dedicated and Reliable individual with extensive track record in demanding sales by exceeding sales goals and company standards while ensuring high stand of customer service.. Strong presenter, communicator and problem solver able to work effectively and productively with a team and or individually.
Overview
14
14
years of professional experience
Work History
Independent Brand Ambassador
Independent Contractor
01.2014 - Current
- Promote Liquor, Service, and food products by educating customers and prospects about offerings with multiple companies as needed.
- Create positive and rewarding client experiences through warm and friendly customer interactions.
- Collaborate with customer service team members to assist with product information and provide outstanding service.
- Organize and carry out promotional events by setting up and tearing down event sites, interacting with potential customers and clients.
Assistant Branch Manager
WoodForest National Bank
01.2021 - 12.2021
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Bartender
Kettletop Brewhouse
02.2019 - 06.2020
- Manage bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Check identification of customers to verify age requirements needed for purchase of alcohol.
- Promote products to customers to enhance bill totals with high-profit items.
- Multitask to meet customer, business operations and server needs with minimal errors or delays.
District Manager
Cherry Hill Programs
11.2009 - 03.2019
- Hired, Trained, and Managed sales teams up to 100 at a given time.
- Strategized business operations, merchandising strategies and personnel moves to increase sales.
- Audited location sales performance and data.
- Evaluated work budgets to ensure they were within set guidelines.
Shift Manager
Aldi
06.2015 - 10.2017
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Ran daily reports to assess performance and make proactive adjustments to reach sales goals.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Sales Representative
Southern Glazer's Wine And Spirits
06.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Southside High School
Muncie, INSocial Work
Ball State University
Muncie, INSkills
- Training and mentoring
- Superb sales professional
- MS Office proficient
- Detail-oriented
- Resolution-oriented
- Strong communication skills
- Excellent multi-tasker
- Adaptive team player
- Sales Expertise
- Product and Service Knowledge
- Problem-Solving Strengths
- Customer Relations
Timeline
Sales Representative
Southern Glazer's Wine And Spirits
06.2022 - Current
Assistant Branch Manager
WoodForest National Bank
01.2021 - 12.2021
Bartender
Kettletop Brewhouse
02.2019 - 06.2020
Shift Manager
Aldi
06.2015 - 10.2017
Independent Brand Ambassador
Independent Contractor
01.2014 - Current
District Manager
Cherry Hill Programs
11.2009 - 03.2019
High School Diploma -
Southside High School
Social Work
Ball State University
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