Talisha Smith
Patient Registration
Queens,NY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Energetic patient access representative dedicated to efficient and effective collaboration between care teams, patients and families. As a detail-oriented team leader with 10 years of administrative experience,joining a company in which I can demonstrate my diverse skill set while assisting with company goals is important.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Access Service Representative
Northwell Health
10.2019 - 08.2023
- Streamlined patient registration process and reduced billing errors by implementing efficient data entry techniques
- Trained new hires on department processes and procedures, contributing to a knowledgeable workforce ready to provide exceptional service to patients
- Collected and entered patient demographic and insurance data into hospital database to establish/maintain patient's medical record while maintaining strict adherence to HIPPA regulations
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
Manager
AHRC
08.2017 - 09.2019
- Oversaw the day to day operations of group home and personnel which included hiring, coaching, training and conflict resolution
- Prepared work schedules which included reviewing time-cards for payroll
- Maintained communication with family and friends of residents
- Complied with all requests from assistant program director/program director
- Evaluated employee performance which included handling disciplinary actions from write ups through termination.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Shift Supervisor
AABR
06.2015 - 08.2017
- Ensured program goals were implemented and adhered to by direct support staff which included treatment plans and behavior goals
- Scheduled staff for all shifts
- Coordinated recreational trips
- Maintained all required certifications for employees
- Maintained correspondence with nurse and medical coordinator to ensure appropriate medical appointments were made and took place
- Liaised with managers to determine training needs and schedule training sessions.
Teachers Assistant
AABR
06.2013 - 08.2017
- Responsible for classroom upkeep i.e
- Cleaning, sanitizing and restocking supplies
- Monitored students in classroom and common areas to enforce rules, and support lead teacher
- Handed out classroom materials
- Supported student learning objectives through one on one and small group sessions
- Assisted lead teachers with lesson plan creation and material development
- Copied, organized, and distributed classroom assignments or other paperwork.
Medical Code and Billing Intern
Queens Consultation Center
06.2014 - 08.2014
- Billed Claims using ICD-10 and CPT Codes
- Submitted CMS- 1500 forms
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Updated patient information and insurance details for accurate electronic medical records while adhering to HIPPA guidelines
- Registered patients and prepared patient charts by gathering and organizing medical charts
- Used epic to schedule appointments for doctor visits
- Completed all paperwork needed for appointments.
Education
Medical Code and Billing Diploma -
06.2013 - 2014.06
Associate - Health Information Technology
01.2023 - Current
Skills
Effective Time Managementundefined
Details
171-04 Baisley Blvd, Jamaica, NY, 11434, 3477408331, tsequay@gmail.com
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Borough of Manhattan Community College of The City University of New York - Associate , Health Information Technology
01.2023 - Current
Access Service Representative - Northwell Health
10.2019 - 08.2023
Manager - AHRC
08.2017 - 09.2019
Shift Supervisor - AABR
06.2015 - 08.2017
Medical Code and Billing Intern - Queens Consultation Center
06.2014 - 08.2014
Sanford Brown Institute - Medical Code and Billing Diploma,
06.2013 - 2014.06
Teachers Assistant - AABR
06.2013 - 08.2017