Talisha Smith
Wadesboro,NC
Summary
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience.
Overview
15
15
years of professional experience
Work History
Patient Service Coordinator
Novant Health Matthews Medical
02.2023 - Current
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Used Epic to maintain electronic patient files, successfully maintaining over 100 patient files.
Medical Unit Receptionist
Novant Health Matthews Medical
02.2020 - 02.2023
- Answer telephones and direct calls to appropriate staff.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Explain policies, procedures, or services to patients, family/visitors using medical or administrative knowledge.
- Maintain clean and welcoming reception area to create positive environment for patients and visitors.
- Supported administrative tasks such as filing, data entry, and document preparation to ensure smooth unit operations.
- Reduced wait times for patients by efficiently managing appointment schedules and prioritizing urgent cases.
- Facilitated smooth patient transfers by coordinating with nursing staff, physicians, and other departments.
Activity Director
Meadowview Terrace of Wadesboro
10.2017 - 02.2019
- Evaluates programs to make sure the quality of programs fits the needs of all residents.
- Implements events and programs to enhance the resident experience and improve the resident quality of life.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Provide staff with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Responsible for leading and implementing one-on-one, small group and large group programming according to the established schedule.
- Train or instruct employees/volunteers in job duties or company policies or arrange for training to be provided.
- Discuss job performance problems with employees/volunteers to identify causes and issues and to work on resolving problems.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Stretched minimum annual budget of $200/monthly to cover planned activities through creative use of resources.
Receptionist
S & S Tax Service
01.2012 - 10.2017
- Schedule appointments with new and existing clients
- Handle incoming calls and correspondence
- Maintain top client relationship
- Compile, prepare, sort and organize documents for data entry
- Verify and analyze data on documents to correct any discrepancies as necessary
- Obtain any missing information on documents to assure these are complete and accurate
- Enter data into the system accurately and efficiently; update data and delete unnecessary files
- Combine and rearrange data from source documents where required
- Transcribe information into required electronic format accurately and efficiently
- Check all completed work for accuracy
- Store completed documents in designated department file locations
- Maintain logbooks or records of QC activities and tasks accurately
Office Coordinator
St Mary's Medical Clinic
01.2010 - 01.2012
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Interview patients or their representatives to identify problems relating to care.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Refer patients to appropriate health care services or resources.
- Maintain knowledge of community services and resources available to patients.
- Provide patients with support and guidance as needed
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Completed bi-weekly payroll for 30 employees.
Education
Bachelor of Science - Sport Science Management
North Carolina A&T State University
Greensboro, NC12.2015
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Patient confidentiality
- Healthcare systems
- HIPAA compliance
- Regulatory compliance
- Eligibility determination
- Problem-solving
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Customer service
- Relationship building
- Phone and email etiquette
- Data entry
Timeline
Patient Service Coordinator
Novant Health Matthews Medical
02.2023 - Current
Medical Unit Receptionist
Novant Health Matthews Medical
02.2020 - 02.2023
Activity Director
Meadowview Terrace of Wadesboro
10.2017 - 02.2019
Receptionist
S & S Tax Service
01.2012 - 10.2017
Office Coordinator
St Mary's Medical Clinic
01.2010 - 01.2012
Bachelor of Science - Sport Science Management
North Carolina A&T State University
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