Talisha Taylor
Washington,DC
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over [Number]Client-focused individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
So Others Might Eat
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Supported clients in achieving self-sufficiency by working closely with them to develop personal budgets and financial management skills.
- Developed trusting relationships with clients while maintaining professional boundaries by demonstrating empathy and understanding throughout interactions.
- Acted as mandatory reporter of abuse.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Office Manager
Battle's Transportation, Inc.
02.2014 - 01.2018
- Help set up Emails, CTS (scheduling/dispatching software), and Telephones
- File and Organize all Correspondence, Personnel Information, Drivers Manifest
- Compile and maintain an up to date Telephone Directory/Forms/List/Logs
- Create file system for entire company
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed daily office operations and maintenance of equipment
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Other duties as assigned.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
VA/PP Account Coordinator
Battle's Transportation, Inc.
05.2013 - 02.2014
- Record Veteran Affairs (VA) Daily Audit Worksheet
- Record and Complete Attendance Occurrence Reports
- Answer Private Pay Inquires/Reservations Questions
- Prepare and mail Letters to Applicants
- Order Office Supplies
- Complete VA Schedule (US Attorney’s Office & DC Police & Fire Dept.)
- Record Verizon Nextels Phone Log
- Prepare and Organize New Employee Packages
- Complete accurate member reservations for Veteran Affair, Private Pay, MedStar, PSI, IBSG, and NCC.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Streamlined communication between clients and internal teams for seamless project execution.
Customer Service Representative
Battle's Transportation, Inc.
08.2012 - 05.2013
- Communicate with customers by telephone in order to provide information about services, to take orders, or to obtain details of complaints
- Keep records of customer interactions, details of appointments, complaints, and comments, as well as actions taken
- Ensure urgency of appointments to medical facilities, in order to schedule transportation
- Refer unresolved customer matters to designated supervisors for further investigation
- Maintain member files.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dispatcher
MV Transportation, Inc. (Metro Access)
07.2011 - 08.2012
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion
- Developed effective relationships with all call center departments through clear communication
- Properly directed inbound calls in phone queues to improve call flow
- Providing customer service support to clientele and staff
- Provide direction and maintain two-way communication with vehicle operators
- Monitor system and vehicle location by AVL
- Maintaining schedule to maximize efficiency and performance
- Minimize customer wait times for on-call and will-call services
- Minimize service disruptions
- Assign vehicles, two-way radios, and drivers to various routes.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Office Assistant/ Care Assistant
Mountain Peak View Adult Care
01.2010 - 05.2011
- Updated and maintained records for staff and emergency medical response team
- Created custom invoices to meet demands of patients’ family
- Accounts payable and receivable
- Budget planning
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Assisted with bathroom duties including use of toilet, bedside commode, or bed pan; also assisted with showering, bathing, and dressing
- Prepared meals and assisted with feeding the patients
- Organized activities for patients including coloring, painting, and small crafts (i.e
- Birdhouses, suncatchers, bracelets, ornaments).
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
Education
Associate of Applied Science - Human Services
Prince George's Community College
Upper Marlboro, MD05.2025
BA – Geology (candidate, plan to complete degree during 2022) -
George Mason University
Fairfax, VA12.2008
Advanced Studies Diploma -
Spotswood High School
Penn Laird, VA06.2006
Skills
- Microsoft Office proficiency
- Meticulous attention to detail
- Self-directed
- Organization and Time Management
- Team Player
- Scheduling
- Customer Support
- Interpersonal Leadership
- Listening
- Multitasking
- Conflict Resolution
- Ethical Practice
- Trauma-informed care
- Certified in CPR/AED/Mental Health First Aid
Accomplishments
Zeta Phi Beta Sorority, Inc.
Affiliations
Zeta Phi Beta Sorority, Inc.
Professional Highlights
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Increased office organization by developing more efficient filing systems and customer database protocols.
- Promoted to Account Coordinator after 9 months of employment.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
References
- Tina Clarkson, (202) 525-8629, tclarksonconsulting@gmail.com, Professional
- Thomas Dominique, tdominique@battles-transport.com, Professional
- Cinneen Johns, (443) 865-1888, Professional
- Brittany Colberg, (757) 328-3165, bcolberg85@gmail.com, Personal
- Julie Chamberlain, (202) 271-7687, chamberlain_julie@hotmail.com, Personal
- Shirell Simmons, (202) 758-6858, ssworks_4u@yahoo.com, Personal
Timeline
Administrative Assistant
So Others Might Eat
09.2023 - Current
Office Manager
Battle's Transportation, Inc.
02.2014 - 01.2018
VA/PP Account Coordinator
Battle's Transportation, Inc.
05.2013 - 02.2014
Customer Service Representative
Battle's Transportation, Inc.
08.2012 - 05.2013
Dispatcher
MV Transportation, Inc. (Metro Access)
07.2011 - 08.2012
Office Assistant/ Care Assistant
Mountain Peak View Adult Care
01.2010 - 05.2011
Advanced Studies Diploma -
Spotswood High School
Associate of Applied Science - Human Services
Prince George's Community College
BA – Geology (candidate, plan to complete degree during 2022) -
George Mason University
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