Talisha D. Gomez Rentas
Wimauma
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Implemented company policies and procedures for professional, cohesive customer care.
Administrative Shipping Manager
AM Used Auto Parts
11.2019 - 08.2022
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Assisting in the development and implementation of office policies and procedures.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Trained and supervised staff with proper procedures.
- Determined most cost-effective procedures and routes for shipments.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Scheduled shifts and managed workload
- Preformed financial duties processing payments, reimbursements, supply inventory, and budgeting
HR Specialist
Quest Diagnostics
01.2021 - 05.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Customer Service Representative
Maximus
08.2019 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
High School Diploma -
Lennard High School
Ruskin, FL05.2018
Skills
- Client support
- Office management
- Skilled in formatting and editing with Microsoft Office (Excel, Word, Teams, Powerpoint, etc)
- Time management skills
- Effective data organization
- Customer and client relations
- Problem-solving skills
- Documentation and recordkeeping
- Time allocation planning
- Strong verbal and written communication
- Administrative coordination
- Thorough detail orientation
Language
Bilingual; fluent in written and spoken English/Spanish
Timeline
Customer Service Representative
Maximus
10.2022 - Current
HR Specialist
Quest Diagnostics
01.2021 - 05.2021
Administrative Shipping Manager
AM Used Auto Parts
11.2019 - 08.2022
Customer Service Representative
Maximus
08.2019 - 11.2020
High School Diploma -
Lennard High School
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