Talisha D. Hooks
Abington,Pa
Summary
To utilize my obtained skillset to create an efficient, productive and work friendly environment all while displaying team and leadership qualities.
Overview
14
14
years of professional experience
Work History
Service Advisor
Auto Lenders
Fairless Hills, PA
01.2023 - Current
- Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.
- Answer phone calls and answer questions from customers.
- Make sure patients' insurance is updated in each file.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Oversaw warranty counseling process to manage expense controls.
- Ensured that all customer inquiries were handled promptly and accurately.
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Did the process of filing warranty claims through warranty companies?
- Proceed incoming parts and entered into inventory
GLOBAL PAYMENTS
BNY MELLON BANK
06.2019 - 06.2022
- Provided quality support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
- Responded to customer verbal and/or written inquiries.
- Helped resolve complicated customer complaints, coordinates, and expedites customer inquiries to other departments for resolution.
- Provided customer service on mutual funds, taking calls from shareholders, customers, and reps/brokers.
Acquisition Integration Specialist
DAVITA
10.2017 - 06.2018
- Provide analyses as needed including Accounts Receivable for potential acquisitions
- Researches and resolves Medicare, Medicaid, issues, with a concentration on root cause analysis systems
- Establish Reimbursement Operations infrastructure for new centers
- Provide timely communications to functional areas
- Consistent Follows-up as liaison between our ROPS team and License & Certification Team
- Communicate payer issues to appropriate department regarding contract status
- Communicate Medicare and Medicaid provider numbers or issues to appropriate departments
- Obtain, verify, and submit information for new provider set-up in billing system
- Collect, verify, and enter demographic and insurance information for patients in acquired centers into appropriate systems
- Maintain internal tracking tools and assists in developing process improvement initiatives
- Complete Medicare/Medicaid applications for Electronic Data Interchange
Data
Veeva Systems
02.2017 - 09.2017
- Ongoing maintenance of core data for Healthcare providers (HCP’s) and Healthcare Organizations (HCO’s)
- Assured that new data elements are not duplications of existing core data elements
- Applied newly verified data elements to core database records
- Removed incorrect data elements and database records from core databases
- Documented actions taken through required notation
- Met and maintained performance quota
- Researched and verified physicians practice locations and active licenses
Customer Service Associate
Wawa, Inc
07.2011 - 07.2014
- Worked in support of the store management team to facilitate the completion of all store level tasks and performed a variety of tasks related to different areas of the store
- Duties included but, not limited to cash register, coffee area, work oven station, food service and other store related functions
- Stocked and refilled the register area inventory and maintained proper cash levels in register drawer
- Communicated with the management team regarding customer requests and vendor-related concerns
Credentialing Specialist Assistant
EmCare Inc
06.2013 - 02.2014
- Maintained current documentation and updates in Access database
- Researched and obtained verification of physicians' medical experience, professional references, state licensure, DEA, state narcotics, etc
- Worked with hospitals, clinics, medical staff, and practitioners to complete privileging process, including any additional documentation, verifications, references, and applications necessary
- Networked and coordinated the sharing, receipt, and/or update of information among various internal departments
Education
AA - Social Science
Montgomery County Community College – Blue
Mastery of Business Program -
Temple University
Successful Leadership Program -
Strayer University
Skills
Skill sets:
- Proficient in Microsoft 365
- Fairly proficient in Kintone and Grooper
- Excellent in the daily management of time, resources, and information
- Bill preparation
- Warranty claims process management
- Attention to detail
- Service estimates
Timeline
Service Advisor
Auto Lenders
01.2023 - Current
GLOBAL PAYMENTS
BNY MELLON BANK
06.2019 - 06.2022
Acquisition Integration Specialist
DAVITA
10.2017 - 06.2018
Data
Veeva Systems
02.2017 - 09.2017
Credentialing Specialist Assistant
EmCare Inc
06.2013 - 02.2014
Customer Service Associate
Wawa, Inc
07.2011 - 07.2014
AA - Social Science
Montgomery County Community College – Blue
Mastery of Business Program -
Temple University
Successful Leadership Program -
Strayer University
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