Talisha Busby
Estill,SC
Summary
To work in an environment where I can be as productive as possible with a team or individually, while having the ability to advance within the company.
Overview
27
27
years of professional experience
Work History
Intake
EviCore Healthcare
04.2012 - Current
- Customer Service
Appeal Coordinator
EviCore Healthcare
04.2012 - Current
- Manages a variety of Post Decision reviews such as Reconsideration, Appeals, Re-Starts, Re-Opens, Administrative Support, and more.
Triage Coordinator
EviCore Healthcare
01.2012 - Current
- Assigning tickets in Cherwell to appropriate agents while monitoring IEX.
Appeal Coordinator Senior Rep
EviCore Healthcare
01.2012 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Asst. Customer Service Manager
Food Lion
01.2009 - 01.2010
- Loan Tills to cashiers, Count/Balance Money in Safe, Assist with over rides, Refunds/Exchanges, Supervise the front end, Reconcile the office, Greet Customers as they enter the store, Check in Vendors, Making sure the tills are balance after each shift, Cash checks and money orders, Balance cash drawers, Bookkeeping
Guest Response Associate
Marriott Vacation Club Int.
01.2004 - 01.2009
- Developed and updated the Front Desk Training Manual for new associates and interns, Participated and lead associate development group name A.S.P.I.R.E
- (Associates seeking personal improvement readiness and empowerment), Work alongside my manager to help with guest needs on a larger scale
- I.e
- Room Blocking, Minimized the 'traffic' at the Front Desk and in the lobby by developing and creating a more efficient way to offer the activities equipment to each guest, Assist in the daily operations at the resort, Assist all owners and guest with any problem they may have with their villa, Relay any unit problems to maintenance and housekeeping staff, Follow up calls to guest regarding problem resolution, Keep management staff updated with any guest issues that may arise
Housekeeping
Marriott Vacation Club Int.
01.2003 - 01.2004
- Clean villa for guest arrival, Team Leader-check villa cleanliness before guest arrival
Server
Tide Pointe
01.1997 - 01.2000
- Preparing meals for residents, making sure the meal is to the resident's satisfaction, and doing side chores after shift over
Education
High School Diploma -
Estill High School
Estill, SC06.2021
Skills
- Claims Processing
- Intake Assessment
- Eligibility Review
- Application Assessments
- Data Entry
- Reporting
- Microsoft Word
- Excel
- Leadership
- Medical Terminology
- Attention to Detail
- Time Management
Timeline
Intake
EviCore Healthcare
04.2012 - Current
Appeal Coordinator
EviCore Healthcare
04.2012 - Current
Triage Coordinator
EviCore Healthcare
01.2012 - Current
Appeal Coordinator Senior Rep
EviCore Healthcare
01.2012 - Current
Asst. Customer Service Manager
Food Lion
01.2009 - 01.2010
Guest Response Associate
Marriott Vacation Club Int.
01.2004 - 01.2009
Housekeeping
Marriott Vacation Club Int.
01.2003 - 01.2004
Server
Tide Pointe
01.1997 - 01.2000
High School Diploma -
Estill High School
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