Talishay Harrington-Sills

• Create Non-Assistance (NA) cases and update service request cases created from the Public Assistance (PA) referral, Florida Safe Families Network (FSFN) referral and NA web interface.
• Determine Good Cause on Public Assistance cases and update the good-cause indicator.
• Resolve discrepant information.
• Process documents received directly at the local site. Access and update NA/PA case information in the Child Support Automated Management System (CAMS) daily.
• Complete other CAMS tasks as assigned.
• Access and review images of specific documents returned by customers.
• Documents include (but not limited to) out-of-state birth certificates, support and paternity orders, arrearage statements, paternity declarations and third-party authorization releases.
• Update case and business partner data as necessary.
• Initiate requests to other states, the Florida Office of Vital Statistics and local clerks of courts for birth certificates, support and paternity orders and payment records.
• Interact with customers via telephonic interviews to gather information regarding a child support case.
• Assist with training new team members by shadowing and assisting with task comprehension.
• Assist fellow team members working tasks to determine the next appropriate action per procedures and work instructions.
• Work with regional OAIs in the interstate process to update cased and BP information so that CAMS can move forward with next appropriate actions.
• Attend and participate in team meetings and conferences as applicable.
• Complete all required Department-wide and program-specific training.
• Perform other related duties as assigned.

• Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
• Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.* Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
• Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
• Supported effective care for managed home care patients by observing health status and monitoring conditions.
• Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
• Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.

• Developed and implemented age-appropriate curriculum enhancing children's cognitive and social skills.
• Supervised daily operations, ensuring compliance with safety regulations and licensing requirements.
• Trained and mentored staff on best practices in early childhood education and classroom management.
• Established partnerships with families, promoting open communication regarding children's development and wellbeing.
• Created educational games based on age and preferences of the children.
• Cared for children of varying ages.
• Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
• Planned and prepared meals for children.
• Maintained and clean and safe learning environment.
• Conducted regular assessments of children's progress, adapting strategies to meet diverse learning needs effectively.
• Implemented behavior management strategies fostering a positive learning environment for all children in care.
• Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
• Organized and engaged in recreational activities such as games and puzzles.
• Developed strong relationships with families, fostering a sense of community within the daycare center.
• Evaluated and adjusted curriculum to meet the diverse needs of individual children, promoting inclusivity and equal opportunities for learning.

• Promoted specific item options to drive sales and achieve add-on purchases
• Processed transactions with exceptional accuracy
• Assisted customers with account updates, new service additions and promotional offers
• Completed recovery tasks to keep areas clean and neat for maximum efficiency
• Operated cash register, collected payments and provided accurate change
• Processed all sales transactions accurately and promptly to prevent long customer wait times
• Wiped down counters to maintain cleanliness
• Welcomed customers and offered assistance

• Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
• Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
• Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
• Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
• Supported effective care for managed home care patients by observing health status and monitoring conditions.
• Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
• Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.

Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.

• Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
• Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
• Collaborated with managers and other team members to solve difficult or complex customer issues.
• Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
• Consulted with upset customers to determine best methods to resolve service and billing issues.
• Gathered information from customers and asked open-ended questions to understand needs and address quickly.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

• Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
• Precooked items, including shrimp and fish during slow periods to reduce wait times at lunch and dinner rush.
• Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
• Managed day-to-day operations and maintenance of equipment in seafood department.
• Sanitized food preparation areas, grills and equipment to prevent illness and avoid cross-contamination from raw items.
• Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
• Provided excellent and professional service to ensure guest satisfaction.