Talisia Cook
Odessa,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dependable
Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enjoys learning new skills.
Overview
11
11
years of professional experience
Work History
Hot Shot Driver
FCC
01.2022 - Current
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Supported company growth by maintaining a positive reputation within the industry, leading to increased referrals and repeat business.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Administrative Assistant
Champion Hi Tech
01.2017 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Maintained inventory of all saleable items.
- Maintained supplies inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Night Manager
Neon Moon
06.2013 - 09.2016
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed up to 30 employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Assessed and adjusted staffing levels to meet operational demands.
- Boosted revenue by identifying and promoting upselling opportunities to guests during nighttime.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MOSkills
- Proficient in Microsoft Office Suite
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Proficient in Open invoice, Misys, Isupplier,SLB My Supplier Portal and can easily learn any other program necessary
- Use of Forklift ( not certified)
- Type up to 40 WPM accurately
- Own transportation and fully Insured
Timeline
Hot Shot Driver
FCC
01.2022 - Current
Administrative Assistant
Champion Hi Tech
01.2017 - 04.2020
Night Manager
Neon Moon
06.2013 - 09.2016
High School Diploma -
Reeds Spring High School
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