Enhancing productivity and brand engagement, notably with Katrina Steel and Ripcurl Australia. Excelled in time management and team collaboration, significantly improving communication processes and customer satisfaction. Skilled in multitasking and product development, achieving notable increases in efficiency and market presence without exceeding budget constraints.
Overview
12
12
years of professional experience
Work History
Personal Assistant
Katrina Steel - The International Therapist
2023.06 - Current
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
Maintained appropriate filing of personal and professional documentation.
Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
Displayed absolute discretion at handling confidential information.
Improved time management of the executive through effective prioritization and organization of tasks.
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Manager on Duty
Ripcurl
2021.07 - 2023.06
Maintained positive customer relations.
Monitored workflow to improve employee time management and increase productivity.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee performance and coached and trained to improve weak areas.
Boosted team performance by developing customer service training materials and conducting service training.
Created successful work schedules.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Successfully managed budgets and allocated resources to maximize productivity and profitability. All rosters done with clear communication..
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Daily merchandising.
Time management with stock is clear.
All staff aware of Club Ripcurl, B-corp, KPI daily targets, promo stock each day.
All team riders & families are happy.
Staff & Customers are happy.
Marketing Manager
Indonesian Furniture Company
2012.01 - 2021.06
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Managed social media accounts for optimal audience engagement and increased online presence.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Performed market segmentations, targeting and positioning for each product line.
Managed workflow between staff, coordinating documents and creative material distribution.
Created and managed social media campaigns to increase brand engagement.
Generated sponsorships with related and partnering entities to enhance marketing objectives.
Education
200 Hour YTT -
Santosa Yoga Insistue
Bali Indonesia
01.2024
Bachelor - Design
Australian Collage Interior Design
Australia
01.2006
Skills
Time Management
Multitasking and Organization
Customer Service
Strong Work Ethic
Attention to Detail
Team collaboration abilities
Timeline
Personal Assistant
Katrina Steel - The International Therapist
2023.06 - Current
Manager on Duty
Ripcurl
2021.07 - 2023.06
Marketing Manager
Indonesian Furniture Company
2012.01 - 2021.06
200 Hour YTT -
Santosa Yoga Insistue
Bachelor - Design
Australian Collage Interior Design
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