Talissa Michelson

· Resolved customer complaints promptly and professionally.

· Researched resolutions, contacted necessary departments and responded to customer by phone and/or email.

· Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

· Identified opportunities to upsell additional services when appropriate.

· Provided accurate, valid, and complete information to customers.

· Processed orders accurately and efficiently according to established procedures.

· Escalated unresolved issues requiring further investigation or specialized expertise.

· Participated in team meetings to discuss strategies for improving customer satisfaction levels.

· Assisted customers in navigating through website features and functions to locate desired information or products.

· Answered customer inquiries over the phone and via email.

· Maintained up-to-date knowledge of company products, services, and promotions.

· Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

· Documented customer correspondence in CRM to track requests, problems, and solutions.

· Packed, shipped and loaded orders accurately and efficiently.

· Maintained dock safety procedures daily.

· Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

· Transported goods to designated areas within the warehouse facility.

· Preserved safe work environment by maintaining clean workstations and pallet area.

· Staged and sorted multiple types of products for loading.

· Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

· Assessed customer needs and suggested additional menu items as appropriate.

· Accepted and processed cash, check, card and mobile payments.

· Received new inventory and rotated stock by dates to keep freshness of all items.

· Answered telephone inquiries about available menu items, products and services.

· Gave exceptional customer service to all guests, including during peak business periods.

· Received multiple raises and additional responsibilities for exceptional work performance.