Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Talissa Novelo-Johnston

Temecula,CA

Summary

I believe I would be a Passionate Community OutreachDirector with in-depth understanding of marketing strategies and community relations techniques. Looking for a dynamic new role at St.John's that expands further communities within reach. Achievements include improving outreach and operations in order to maximize community program success and resource utilization. Proficient in reaching community members through presentation, media coverage and online techniques. Resourceful and proactive leader with superior work ethic and 9 years of progressive experience. I have experience creating and delivering engaging presentations and initiatives to inform community council members on the next best steps to creating community engagement and Bringing 9 years of proven success in building community partnerships and managing neighborhood watch development which I believe would bring much value to St.Johns and the San Bernadino and Riverside counties.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Benefits Counselor

St Johns Community Health
San Bernardino
02.2024 - Current
  • Assisted in the development of new benefit policies, procedures and systems to ensure compliance with applicable laws and regulations.
  • Responded promptly to customer service issues via telephone or email communication with internal and external customers.
  • Identified areas where processes could be improved upon or streamlined for efficiency gains.
  • Prepared reports using data extracted from multiple databases related to benefits information.
  • Assisted with open enrollment events by providing one-on-one support as needed.
  • Provided detailed information about benefits and limitations of different policies and programs.
  • Organized paperwork and checked individual pages for accuracy and completeness.
  • Responded to requests for information with open and knowledgeable support to foster interest in available plans.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Checked accuracy and completeness of benefits applications and documents.

Youth Mentor

Chain Reaction Entertainment
Boyle Heights, CA
12.2018 - Current
  • Helped create and teach a portion of a 7 week music program, 3x a year as a songwriting coach and vocal arranger
  • Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.
  • Developed strategies to address challenging behaviors in a constructive manner.
  • Maintained records of progress on goals and objectives set by youth participants.
  • Created an environment that was safe and supportive for all participants in mentoring sessions.
  • Advised youth on resources available within the community that can assist them.
  • Demonstrated respect for differences in culture, religion, gender identity, sexual orientation.
  • Actively listened to understand the needs of each individual participant.
  • Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
  • Motivated youth towards successful completion of school assignments or job applications.
  • Monitored progress made by youths towards meeting established goals.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
  • Utilized social media sites to communicate upcoming initiatives with community.
  • Assisted with the development of individualized plans for youth to achieve their goals.
  • Facilitated group activities to help build social skills and increase self-esteem.
  • Provided guidance, support, and encouragement to at-risk youth.

SPA Advisor

South Coast Winery
Temecula
02.2022 - 12.2022
  • Greeted incoming customers and provided customer service support.
  • Developed and maintained relationships with potential customers through phone conversations.
  • Scheduled appointments for customers based on their availability.
  • Provided detailed information about products and services to clients.
  • Assisted customers in making decisions about products or services offered by the company.
  • Answered customer inquiries regarding appointment setting procedures.
  • Maintained accurate records of all customer interactions and transactions.
  • Followed up with customers after scheduled appointments were completed.
  • Resolved customer complaints promptly and efficiently.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Identified customer needs and recommended appropriate solutions accordingly.
  • Maintained a positive attitude while dealing with difficult situations involving customers.

Hostess

Oak Mountain Winery
Temecula, CA
07.2021 - 09.2021
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Resolved any customer complaints or issues quickly and professionally.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Bartender

The Cove
Murrieta, CA
06.2021 - 08.2021
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.

Waitress/Bartender

Shooters
Temecula, CA
02.2021 - 07.2021
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.

Public Relations

Catch 21
Los Angeles, CA
05.2020 - 12.2020
  • Developed and implemented a comprehensive public relations strategy to increase brand awareness.
  • Researched and analyzed media coverage, identifying potential opportunities for press releases or other outreach activities.
  • Planned, coordinated, and executed special events such as product launches, press conferences, and media tours.
  • Responded promptly to inquiries from the media and other external stakeholders.
  • Built relationships with journalists, bloggers, influencers, and other members of the media community.
  • Organized interviews for executives with television networks or radio stations.
  • Coordinated photo shoots for promotional campaigns or advertisements.
  • Served as the primary contact for all public relations inquiries from customers or clients.
  • Assisted in developing communications plans for major projects or initiatives within the organization.
  • Cultivated relationships with local businesses in order to gain publicity through joint ventures or sponsorships.
  • Collaborated with other departments within the organization on branding initiatives.

Job Developer

Homeboy Industries
Los Angeles, CA
03.2006 - 03.2009
  • Monitored, evaluated, and recorded training activities, provided specific training programs, developed training materials
  • Conducted outreach to local employers and organizations to identify job openings and other employment opportunities.
  • Provided personalized career guidance and support services to clients, including resume writing, interviewing skills, job search strategies.
  • Developed individualized case plans for each client based on their needs and goals.
  • Organized and facilitated workshops related to job searching such as resume writing, interview techniques, networking events.
  • Collaborated with community partners such as schools, social service agencies, state workforce centers and employers to provide resources for clients.
  • Researched potential employers that could benefit from the organization's services or provide jobs for its clients.
  • Identified training programs that would help clients gain necessary skills for specific positions or industries.
  • Coached clients on how best to present themselves during interviews with potential employers.
  • Negotiated job offers between employer representatives and candidates seeking employment opportunities.
  • Utilized various software applications such as Microsoft Office Suite for data entry purposes.
  • Promoted positive relationships between employer representatives and candidates through active listening skills.
  • Advocated for equal access of employment opportunities regardless of race, gender identity or disability status.
  • Offered clients immense value in creating and locking in jobs by maintaining deep relationships with prospective employers.
  • Worked with self-motivated approach to seek out and capture numerous opportunities in different fields.
  • Trained and coached clients in interviewing skills, corporate dress and business etiquette.

Education

Associate in Arts (A.A.) - Music

12.2015

Skills

  • Customer Service
  • Cavitation and Radio Frequency
  • Data Analysis
  • Benefits options
  • Coordinating documents
  • Incentive planning
  • Researching issues
  • Employee Counseling
  • Paperwork Processing
  • Data Modeling
  • Developing solutions
  • Preparing reports
  • Developing relationships
  • Networking skills
  • Proficient in [Software]
  • Special projects
  • Documentation And Reporting
  • Verbal and written communication
  • Employee Relations
  • Benefits interpretation
  • Relationship Building

Certification

SPA ADVISOR

References

References available upon request

Timeline

Benefits Counselor

St Johns Community Health
02.2024 - Current

SPA Advisor

South Coast Winery
02.2022 - 12.2022

Hostess

Oak Mountain Winery
07.2021 - 09.2021

Bartender

The Cove
06.2021 - 08.2021

Waitress/Bartender

Shooters
02.2021 - 07.2021

Public Relations

Catch 21
05.2020 - 12.2020

Youth Mentor

Chain Reaction Entertainment
12.2018 - Current

Job Developer

Homeboy Industries
03.2006 - 03.2009

Associate in Arts (A.A.) - Music

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Talissa Novelo-Johnston