Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talissa Thornton

Customer Service
Florissant,MO

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Call rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Successful Property Management Assistant with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Omnipotent Realty
St Louis, MO
03.2020 - 02.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Education

High School Diploma -

University City Sr. High School
University City, MO
05.2015

Skills

  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Customer Retention Strategies

Timeline

Call Center Representative

Omnipotent Realty
03.2020 - 02.2022

High School Diploma -

University City Sr. High School
Talissa ThorntonCustomer Service