Talitha Petersen
New Port Richey
Summary
Dynamic Administrative Supervisor with a proven track record at Medicare Transportation, excelling in team leadership and compliance monitoring. Enhanced office efficiency through strategic workflow improvements and effective relationship building. Skilled in payroll management and adept at multitasking, ensuring timely project completion while fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Administrative Supervisor
Medicare Transportation
11.2015 - 07.2025
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 25 employees.
Administrative Assistant
IMA Transportation
08.2012 - 11.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Dats Trucking
01.2010 - 08.2012
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
GED -
El Rio
Tucson, AZSkills
- Deadline oriented
- Compliance monitoring
- Budget administration
- Relationship building
- Scheduling and calendar management
- Payroll and budgeting
- Workload prioritization
- Office management
- Data entry
- Team leadership
- Time management
- Attention to detail
- Multitasking and organization
Timeline
Administrative Supervisor
Medicare Transportation
11.2015 - 07.2025
Administrative Assistant
IMA Transportation
08.2012 - 11.2015
Administrative Assistant
Dats Trucking
01.2010 - 08.2012
GED -
El Rio
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