Talitha Phillips
Greenville,NC
Summary
Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about Products and Services and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 10 years of Customer Service Representative experience.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
Greenville, NC
06.2023 - 07.2025
- Assisted customers with check-in and check-out procedures, including confirming reservations and room assignments.
- Provided training to new front desk clerks on policies and procedures as well as use of computer systems and software applications related to the job duties.
- Maintained records of guest transactions in accordance with accounting procedures.
- Resolved any complaints or issues from customers in a professional manner.
- Top Promoter for Loyalty Enrollments for rewards program to ensure guest returns
Sales Representative
Victra
Greenville, NC
07.2022 - 05.2023
- Contributed ideas for improving customer service processes and procedures.
- Maintained detailed records of all sales transactions in CRM system.
- Resolved customer complaints in a professional manner.
- Participated in regular training sessions on sales techniques and best practices.
- Assisted customers with placing orders over the phone or online.
Customer Service Representative
Focus Services
Greenville, NC
11.2020 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- TOP seller and was nominated for "Salesman of the Year" in District.
Operational Office Supervisor (seasonal)
US Census Bureau
Greenville, North Carolina
12.2019 - 10.2020
- Mentored new employees on various tasks and delivered constructive feedback to increase understanding of job duties.
- Directed and oversaw office personnel activities.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Managed the daily operations of a team of 20 employees approving payroll in timely manner.
- Identified opportunities for process improvement in order to increase productivity levels.
Front Desk Agent
Fairfield Inn Marriott
Greenville, NC
03.2018 - 07.2019
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Transmitted and received messages using telephones or telephone switchboards.
Education
High School Diploma -
Lumberton Senior High School
Lumberton, NC1992
Some College (No Degree) - Accounting
University of Phoenix
Tempe, AZSkills
- Tax Preparation 20 years
- Hospitality 7 years (Front Desk Agent)
- Customer Service Representative 10 years
- Telecommunications 5 years
- Loan Processor 2 years
- Office Manager 1 year
- Tax Delinquent Analysis 1 year
- Receptionist 3 years
- Work From Home 3yrs
- Proficient in all major software packages
Timeline
Front Desk Agent
Holiday Inn Express Hotel
06.2023 - 07.2025
Sales Representative
Victra
07.2022 - 05.2023
Customer Service Representative
Focus Services
11.2020 - 03.2022
Operational Office Supervisor (seasonal)
US Census Bureau
12.2019 - 10.2020
Front Desk Agent
Fairfield Inn Marriott
03.2018 - 07.2019
High School Diploma -
Lumberton Senior High School
Some College (No Degree) - Accounting
University of Phoenix
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