Talitha Tafoya
San Angelo
Summary
Experienced professional with over 20 years in customer service. Skilled in building strong client relationships in fast-paced environments. Dependable, trainable, outgoing, and organized team player. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Goal-oriented to enhance customer satisfaction and contribute to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Miracle Ear Hearing
05.2024 - 04.2025
- I actively engaged with clients to ensure their hearing aids were up to date. Additionally, I took charge of updating personal information and programming software; plus efficiently managed repairs, sending devices off when necessary.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Direct Manager: Mindy Glaude 325-650-2013 or Regional Manager: Jon Walker
Style Consultant
Dillard’s
06.2023 - 05.2024
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Greeted all customers with warm smile and asked open-ended questions to better understand his or her needs.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Manager: Janelle (or Vanessa) 325-944-4571
Business Manager
LMNOC Broadcasting
11.2021 - 06.2022
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Coordinated office meetings, park concerts, including other events like team building activities, company meetings, holiday parties.
- Used [Software] to manage and maintain calendars for events and employees.
- Maintained vendor files and entered invoices into accounting software.
- Oversaw office inventory, stocking and shipment receiving.
- Manager: Chris or "JJ" 575-758-4491
Sales Representative Team Leader
Premium Retail Services Inc
01.2020 - 06.2021
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Established a positive work environment through clear communication, encouragement.
- Helped team meet weekly sales goals
- Manager: Clyde 505-850-8007
Car Rental Specialist
Enterprise Rent-A-Car
09.2016 - 06.2018
- Vehicle inspections upon return along with payments
- Collaborated with local businesses to bring in more business to our location.
- Provided excellent customer service when answering phone calls
- Coordinated maintenance requests, lease agreement explanations and prompt resolution of issues with vehicles or payments.
- Manager: Raphael 505-880-9797
Shift Lead Manager
Walgreens
09.2015 - 09.2016
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Covered additional shifts as needed and managed all inventory arrivals from vendors.
- Manager: Thomas Romero 1-800-967-5492
Bank Teller
Peoples Bank
01.2014 - 09.2015
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly while building customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Supervisor: Nadine 575-758-4500
Call Center Representative
Alorica Inc.
05.2011 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Maintained high call quality standards by adhering to company protocols and guidelines.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
- Manager: Dominic 678-322-5003
Office Administrator Coordinator
Patrickson Engineering Inc.
11.2007 - 04.2011
- Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
- Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
- Served as liaison between management teams to facilitate collaboration on cross-departmental projects, increasing overall project success rates.
- Made all travel arrangements for the company owner and other engineers as needed.
- Managed complex schedules for multiple executives, ensuring timely attendance at important meetings and events.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for employees and vendors payments.
- Manager: Patrick De La Vega (Retired/Business Closed)
Office Administrative Assistant
Ashley Furniture Home Store
08.2006 - 11.2007
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managing paper and electronic filing system by routing various documents; answered multi-line phone system, routing calls, delivering messages to staff.
- Manager: Neisha 512-990-5111
Education
Associates Degree - Business Administration
American Intercontinental University
Chandler, AZ12-2024
Diploma - undefined
Hinkley High School
01.2005
Skills
- Operational leadership
- Microsoft Office Word
- Microsoft Office Excel
- Proficient in handling multi-line phone systems
- Analytical problem solver
- Group performance enhancer
- Clear and concise messaging skills
- Accounts payable processing
- Adaptable learner
- Accurate cash processing
- Engaging presentation design
- Appointment scheduling
- Organizational skills
- Patient confidentiality
- Filing and recordkeeping
- Office administration
- Relationship building
- Payment collection
- Inventory management
- Case management
- Administrative supervision
- Multitasking
Certification
- Certified in General Computer Electronics
Timeline
Patient Care Coordinator
Miracle Ear Hearing
05.2024 - 04.2025
Style Consultant
Dillard’s
06.2023 - 05.2024
Business Manager
LMNOC Broadcasting
11.2021 - 06.2022
Sales Representative Team Leader
Premium Retail Services Inc
01.2020 - 06.2021
Car Rental Specialist
Enterprise Rent-A-Car
09.2016 - 06.2018
Shift Lead Manager
Walgreens
09.2015 - 09.2016
Bank Teller
Peoples Bank
01.2014 - 09.2015
Call Center Representative
Alorica Inc.
05.2011 - 12.2013
Office Administrator Coordinator
Patrickson Engineering Inc.
11.2007 - 04.2011
Office Administrative Assistant
Ashley Furniture Home Store
08.2006 - 11.2007
Diploma - undefined
Hinkley High School
Associates Degree - Business Administration
American Intercontinental University
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